topic Re: Switch Up Issue in Pay Monthly

Switch Up Issue

David-Gilmour — Wed, 15 Oct 2025 21:32:27 GMT

I recently switched up to the iPhone 17 pro and returned my old device. Sent it off, and got an email saying it had been received and passed the checks, and that I’d receive a separate confirmation that the old device plan was settled.

to date I have not received any communication and after reading all the posts of people having hassle on this I am getting worried.

I upgraded to another Plus Plan. However, switch up is not showing on my account & just a little concerned something has gone wrong with the switch.

can somebody help?

thanks

Re: Switch Up Issue

MI5 — Wed, 15 Oct 2025 21:44:02 GMT

@David-Gilmour

https://www.o2.co.uk/abouto2/social-media

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram or give them a call on 202 or 0344 809 0202

Re: Switch Up Issue

madasaf1sh — Thu, 16 Oct 2025 08:27:06 GMT

@David-Gilmour

You can also check myo2 which will tell you the status of the old device plan..

Re: Switch Up Issue

David-Gilmour — Sat, 18 Oct 2025 14:09:21 GMT

It’s all very odd looking.

prior to the switch up, I could see switch up as a bolt-on and a date when I could next use it. After the upgrade, despite having a plus plan I can no longer see either piece of information.

the lady on the phone said it was cleared, but she was unconvincing.

I’ll wait and see what the next bill is and take it from there.