topic Phone is locked in Pay Monthly

Phone is locked

el_as — Fri, 10 Oct 2025 11:17:15 GMT

I have an old iPhone that I have been using with 02. Am trying to move to a new provider but when I insert the new SIM it says:

"the sim you currently have installed in this iphone is from a network provider that is not supported under the activation policy currently assigned..."

I've read online that this can mean the phone is locked to a provider. I have spoken to O2 they say the phone isn't locked to them.

when I go into phone settings it says 'Network Provider Lock' - SIM locked

Is there anything I can do to get my new SIM card working?

Re: Phone is locked

Enlli — Fri, 10 Oct 2025 11:25:47 GMT

You need to ask O2 to have the phone unlocked

Ways to contact O2, social media is best

Re: Phone is locked

MI5 — Fri, 10 Oct 2025 12:28:51 GMT

@el_as

It could be locked by Tesco or giffgaff.

An O2 sim will work in either.

Check those providers if O2 say they haven't locked it.