topic Re: Merging two o2 accounts in Pay Monthly

Merging two o2 accounts

Mel2 — Tue, 07 Oct 2025 19:45:11 GMT

I have my account on my o2 app with my phone number. I also have another account with my (minor) daughter’s phone on. I cannot access her account as every time I attempt to sign in, it takes me to my original account with my number on. It was originally set up on Virgin media. I want to cancel it but cannot access it. They take my direct debit every month but I can’t contact anyone about it. I want to merge both accounts onto one so I can manage everything together.

Re: Merging two o2 accounts

MI5 — Tue, 07 Oct 2025 19:55:17 GMT

@Mel2

Short answer is you can't, currently.

I'm in the same boat - taking my money but no option to view or manage account.

@Dave-O2 issue has not gone away and O2 have gone quiet on updates - what's happening please?

Re: Merging two o2 accounts

Dave-O2 — Wed, 08 Oct 2025 09:11:14 GMT

Morning @Mel2

So i can take a closer look, can you please drop me the mobile number for the account you can't see?

@MI5 The current fix available is to use an alternative email, which can be updated by contacting myself.

Re: Merging two o2 accounts

MI5 — Wed, 08 Oct 2025 09:16:11 GMT

@Dave-O2

Which is not acceptable for me as you are aware.