topic Re: Charge to mobile -PSN store not working in Pay Monthly

Charge to mobile -PSN store not working

Justcai — Tue, 07 Oct 2025 16:07:37 GMT

Charge to mobile not working when trying to purchase a game on PSN store. I have purchased PlayStation plus using charge to mobile however when purchasing a game this does not work.

I have tried several web chats and calls. I don’t have a spend cap and limit turned off however still not working and when purchasing met with the error code your mobile carrier doesn’t support payment this large.

thanks in advance

Re: Charge to mobile -PSN store not working

MI5 — Tue, 07 Oct 2025 17:06:33 GMT

@Justcai

You have a monthly spend limit.

To increase this, contact O2

Re: Charge to mobile -PSN store not working

Justcai — Tue, 07 Oct 2025 17:12:34 GMT

Thanks for the response however there is no limit on the account initially they tried setting this to £500 and did not work then changed to no limit and did not work. The game is £99 so should work however does not

Re: Charge to mobile -PSN store not working

MI5 — Tue, 07 Oct 2025 17:14:56 GMT

Maybe one for @Dave-O2 to look into tomorrow then.

Re: Charge to mobile -PSN store not working

Justcai — Tue, 07 Oct 2025 17:17:27 GMT

Perfect , fingers crossed. Thanks for your help.

Re: Charge to mobile -PSN store not working

MI5 — Tue, 07 Oct 2025 17:47:02 GMT

Welcome

Re: Charge to mobile -PSN store not working

Dave-O2 — Wed, 08 Oct 2025 08:41:28 GMT

Morning @Justcai

I can see you have dropped me a PM, can you please drop me another which includes your mobile number and a screenshot of the error message that you're seeing?

Re: Charge to mobile -PSN store not working

Justcai — Wed, 08 Oct 2025 08:55:39 GMT

Perfect have done , thank you !!