topic Terrible time of return mobile. in Pay Monthly

Terrible time of return mobile.

CM1985 — Tue, 07 Oct 2025 21:21:50 GMT

Almost month ago I returned unwanted upgrade phone. However it's still listed in the system. O2 says they still waiting for information from the warehouse team as confirm delivery. My question is how long does it take to for the information to transfer between these two? I'll soon have to pay second bill.

Re: Terrible time of return mobile.

MI5 — Tue, 07 Oct 2025 21:54:55 GMT

@CM1985

Contact O2 on social media to chase it up.

Details in link

Re: Terrible time of return mobile.

CM1985 — Wed, 08 Oct 2025 04:48:14 GMT

Hi there. I contacted them already. Only what they say is "We are sorry,You have to wait". But this don't solve my problem at all .

Re: Terrible time of return mobile.

Oxonian — Thu, 09 Oct 2025 17:39:01 GMT

I suggest that you keep chasing @CM1985 ; you might be lucky and get a different, more helpful member of staff. 👍

Re: Terrible time of return mobile.

MI5 — Thu, 09 Oct 2025 18:53:34 GMT

Do you have tracking and proof of delivery @CM1985

That info should help O2 in finding your device.

Re: Terrible time of return mobile.

CM1985 — Wed, 15 Oct 2025 16:33:46 GMT

Yes,I send them already. I try again today,but still the same answer "We sorry for delays ,we gonna chase that for You." 35 days past from delivery. It's a joke for me . Regards

Re: Terrible time of return mobile.

Atalossforwords — Tue, 27 Jan 2026 15:02:30 GMT

Can I ask @CM1985 did you ever get this resolved? Going through an issue for a return myself at the minute and I'm pulling my hair out! 20+ Phone calls deep, your post and a few others have me worried. I've tried Live Chat, LinkedIn etc. told them I'm a vulnerable customer and still nothing!