https://community.o2.co.uk/t5/Pay-Monthly/Broken-mast/m-p/1813648#M291357 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4887739">@JumboZoom</a>&nbsp;</P><P>wifi is completely separate from anything to do with O2.</P><P>If you've tried the usual off/on and resets, you need to get Apple to run diagnostics.</P><P><A href="https://www.apple.com/uk/retail/geniusbar/" target="_blank">https://www.apple.com/uk/retail/geniusbar/</A></P> Fri, 03 Oct 2025 22:39:00 GMT MI5 2025-10-03T22:39:00Z https://community.o2.co.uk/t5/Pay-Monthly/Broken-mast/m-p/1813647#M291356 <P>Just had a complete service loss due to a broken mast. But ever since its happened i cannot even connect to my wifi so my phone is functionally useless does anyone know how to fix this so I can at least use wifi. I use an iphone on the new ios and am on an esim</P> Fri, 03 Oct 2025 22:31:18 GMT https://community.o2.co.uk/t5/Pay-Monthly/Broken-mast/m-p/1813647#M291356 JumboZoom 2025-10-03T22:31:18Z https://community.o2.co.uk/t5/Pay-Monthly/Broken-mast/m-p/1813648#M291357 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4887739">@JumboZoom</a>&nbsp;</P><P>wifi is completely separate from anything to do with O2.</P><P>If you've tried the usual off/on and resets, you need to get Apple to run diagnostics.</P><P><A href="https://www.apple.com/uk/retail/geniusbar/" target="_blank">https://www.apple.com/uk/retail/geniusbar/</A></P> Fri, 03 Oct 2025 22:39:00 GMT https://community.o2.co.uk/t5/Pay-Monthly/Broken-mast/m-p/1813648#M291357 MI5 2025-10-03T22:39:00Z