European Zone Allowance

DJMorris37 — Wed, 24 Sep 2025 12:41:29 GMT

Due to very bad hotel wifi, I have had to use my phone for important video calls. I have plenty of UK data, but my European Zone Allowance is almost gone. I thought it said somewhere in O2's information that in this case I should buy a data bolt on. I did this (8GB), but I'm only seeing this applied to my genral data, not the European allowance. Will this be applied automatically when my 25GB limit is reached?
I can't find anything clear about it on the web site, and the AI chat is useless.

Also, it's very difficult to wait until a human calls back.

Help! What should I do? Please let me know ASAP.

Re: European Zone Allowance

madasaf1sh — Wed, 24 Sep 2025 13:28:53 GMT

@DJMorris37
This isnt customer services but a customer to customer community and you get replies when someone replies.

It sounds like you bought the wrong bolt on, and you should have bought a roaming bolton, which is required when you get to the limit of 25GB (If on a tariff with other 25GB of data).

All the information can be found in this guide

Alternatively contact o2 via Social Media or call them

topic European Zone Allowance in Pay Monthly

European Zone Allowance

Re: European Zone Allowance