topic Voicemail charges outside Europe in Pay Monthly

Voicemail charges outside Europe

Anonymous — Mon, 22 Sep 2025 18:16:02 GMT

Hello everybody. I joined O2 today, and wondered if anybody could tell me if there are charges for:

(A) receiving a voicemail when roaming outside Europe ?

(B) listening to a voicemail when roaming outside Europe ?

Many thanks!

Re: Voicemail charges outside Europe

madasaf1sh — Mon, 22 Sep 2025 18:29:04 GMT

@Anonymous

If you dont have any boltons then, same as every other network, you are charged for the call to you and then been diverted to Voicemail

Voicemail costs a standard call back to the UK

has all the details

Re: Voicemail charges outside Europe

Anonymous — Mon, 22 Sep 2025 18:48:02 GMT

Thanks.

I just found a page on the O2 website called Using Voicemail Abroad, and it says:

"There's no charge for receiving a voicemail if you don't listen to it"

Is that information incorrect?

Re: Voicemail charges outside Europe

MI5 — Mon, 22 Sep 2025 19:06:53 GMT

@Anonymous

You should only be charged if you listen to voicemails.

However......

Why have I been charged twice for voicemail?

Voicemail is generally set up to divert calls when you're on the phone, out of range, or when your handset is switched off. In the UK these diverts are free of charge, but if you don’t answer a call when you're abroad, the foreign network sets up another call to the UK.

This is the additional call. We're working to solve this issue, however if you're concerned about this, we would strongly recommend setting up 'divert all' for calls to voicemail so you’re not charged. To do this while you’re overseas, you can use Voicemail 901.