topic O2 return in Pay Monthly

O2 return

Kim96 — Tue, 16 Sep 2025 08:20:29 GMT

I recently initiated a return request within my 14 days change my mind period. They told me they would cancelled my number and device contract, and after 4 people from O2 chat confirmed me that they accepted my return and will soon send me a jiffy bag, I still haven't go anything back yet.
Number not disconnected but on my contract, phone is gone.

Re: O2 return

madasaf1sh — Tue, 16 Sep 2025 08:41:21 GMT

@Kim96

This isnt customer services but a customer to customer community.

You will need to contact o2 - all the details are here https://www.o2.co.uk/contactus

Re: O2 return

Kim96 — Tue, 16 Sep 2025 09:00:20 GMT

Hi yes, I understand this is a user community, just want to know if there are people in similar situation with me. Already contacted 4 times just to confirm that my return was accepted.

Re: O2 return

Anonymous — Tue, 16 Sep 2025 09:37:32 GMT

@Kim96 Just wait a bit, the post takes a while, especially when they send it second class which takes longer anyway.

Re: O2 return

jonsie — Tue, 16 Sep 2025 10:24:53 GMT

Patience is key....

But you may need to give them another push