topic Re: Buying out Device plan & Pre-Order in Pay Monthly

Buying out Device plan & Pre-Order

H_A — Mon, 15 Sep 2025 08:39:19 GMT

Hi all,

I am currently a Pay Monthly customer and have a year left on my contract. I am wanting to purchase out my device plan to give to a member of my family whilst also pre-ordering my next device on a new plus plan. Is it possible to:

a) Pre-order the phone with the new plan ahead of delivery and purchase out the device plan then and cancel the existing airtime plan?

b) Keep my number whilst moving between airtime plans?

c) Forego any cancellation of the existing airtime plan once the device has been paid off before moving to the new airtime plan?

Thanks ahead of time!

Re: Buying out Device plan & Pre-Order

MI5 — Mon, 15 Sep 2025 09:02:25 GMT

@H_A

Yes, you just need to upgrade early.

The outstanding device amount will need to be paid upfront, the phone is then yours.

Your airtime is cancelled for free.

Your current number will transfer to new contract.

To see what you owe,

Text INFO to 85075

Re: Buying out Device plan & Pre-Order

H_A — Mon, 15 Sep 2025 09:11:17 GMT

Hi @MI5,

Just a quick follow up question - Would I be able to use the current airtime plan till the new phone arrives, or will the cancellation have to take place prior to carry the number over to the new contract?

Kind regards

Re: Buying out Device plan & Pre-Order

MI5 — Mon, 15 Sep 2025 09:15:34 GMT

@H_A

It should stay in place until you start thr new contract.