topic Re: 5g access bolt on removal? in Pay Monthly

5g access bolt on removal?

Devonhatter — Fri, 27 Jun 2025 07:20:33 GMT

The transfer from old phone to new went smoothly (eSIM), but 2 hours after the process was complete I got an sms saying “just confirming your order has gone through, we’ve now removed your 5G access bolt on”

What is this all about? I’ve made no changes to my o2 account or tariff.

Re: 5g access bolt on removal?

MI5 — Fri, 27 Jun 2025 07:22:40 GMT

@Devonhatter

Standard makes no sense message when O2 updates your tariff.

The Vodafone equally confusing message for the same process is that they have turned off your wifi calling, so don't panic.

Re: 5g access bolt on removal?

murray451 — Fri, 12 Sep 2025 12:26:48 GMT

O2 Customer services told me that my physical SIM had 5G as a Bolt on. As I had changed to an eSIM 5G is “built in” and therefore the 5G Bolt On is removed as part of the change.

Re: 5g access bolt on removal?

madasaf1sh — Fri, 12 Sep 2025 12:29:34 GMT

@murray451

That sounds like a load of BS from Customer Services as all contract sims have been 5G for years...
I have an o2 esim and it has the 5G bolton.

I would take what @MI5 has said to be the answer...

Re: 5g access bolt on removal?

murray451 — Fri, 12 Sep 2025 12:40:41 GMT

BS from O2 customer services? Surely not…., 😁

Re: 5g access bolt on removal?

pgn — Fri, 12 Sep 2025 12:57:06 GMT

My 5G Access bolt-on was added in Dec-2022, and I am on a physical SIM which was changed at least once since. The SMS saying I had "5G Access" added to my tariff came on 16-May-2022. Last upgrade was Nov-2024.

Not sure why they are removing what is a "FREE" bolt-on tbh.

Re: 5g access bolt on removal?

jonsie — Fri, 12 Sep 2025 14:42:59 GMT

Just going to check my bolt on's online and the first time I've been met with this:

What the hell....?

Re: 5g access bolt on removal?

jonsie — Fri, 12 Sep 2025 15:10:24 GMT

Still waiting.....

Re: 5g access bolt on removal?

pgn — Fri, 12 Sep 2025 15:30:46 GMT

Been happening to me a couple of times since about 13:00, @jonsie - all them iPhones being bought I s'pect!

Re: 5g access bolt on removal?

murray451 — Fri, 12 Sep 2025 16:46:00 GMT

From one of our iPhones still on a physical SIM. O2 customer service might well be on to something.

Re: 5g access bolt on removal?

madasaf1sh — Fri, 12 Sep 2025 18:04:33 GMT

This is on our esim only number, and it has never been removed..

Re: 5g access bolt on removal?

Moralneeeick — Fri, 19 Sep 2025 14:30:27 GMT

You can add it back for free in the my o2 app it’s removed in case you go to a phone without 5g - go to buy bolt ons and select the “other” category, select it there, it’s free.

Re: 5g access bolt on removal?

Terfum — Wed, 15 Oct 2025 12:57:55 GMT

O2 should copy and paste this in the email they send out to everyone explaining why the 5G bolt on is removed. Moralneeeick explained perfectly how to get the 5G BOLT ON Re-added. This post should be put at the top of the list for people to read first.