topic Re: O2 Really going downhill fast in Pay Monthly

O2 Really going downhill fast

CorGre — Thu, 11 Sep 2025 09:21:20 GMT

So, 9 days ago I got a call from Customer Relations regarding an order that was stuck on Processing instead of being cancelled. It should have been cancelled 2 months ago. Was advised IT will cancel the order within 5 days. Even at 5 business days we are past the deadline. No one responding - they closed the complaint even tho it wasnt resolved as the order wasnt cancelled.

Now the O2 service is going downhill fast, virtually none existent data when 5G saying almost full bars. Calls coming through and ringing once and disconnecting and not to mention trying to speak to someone who can understand my query.

Re: O2 Really going downhill fast

pgn — Thu, 11 Sep 2025 09:35:27 GMT

The 5G thing is only going to improve as the backhaul infrastructure is improved: https://www.o2.co.uk/5g - not sure if O2 are still deploying microcells in busy areas - looks like they may be: https://news.virginmediao2.co.uk/o2-and-freshwave-deploy-small-cells-to-improve-mobile-connectivity-in-cornwall/

And yes, the offshore call center handling processes are probably in need of a major overhaul, along with the automated call handling system itself - if you say "speak to someone" on the phone, during business hours, the call is handed over to a person, @CorGre

You may find similar at some of the other mobile networks as well, from what I read on other forums.

Re: O2 Really going downhill fast

madasaf1sh — Thu, 11 Sep 2025 09:35:55 GMT

@Dave-O2

Can you help here, it sounds like the usual mess with no one talking to anyone in Customer Services

Re: O2 Really going downhill fast

Dave-O2 — Thu, 11 Sep 2025 10:05:19 GMT

Thanks @madasaf1sh

@CorGre Please drop me a PM with your mobile number & i'll take a closer look 👍

Re: O2 Really going downhill fast

CorGre — Thu, 11 Sep 2025 10:39:14 GMT

Thanks Dave, thats sent.

Re: O2 Really going downhill fast

Enlli — Thu, 11 Sep 2025 11:57:30 GMT

With regards to 5G It is likely to be 5G None Stand Alone which still relies on 4G back haul in many places. Poor 4G can result in poor 5G.

Where I am now I have 5G on EE. It's totally unusable!

Re: O2 Really going downhill fast

CorGre — Thu, 11 Sep 2025 11:58:43 GMT

It doesnt bother me as much... but when younger ones are complaining in the car cause their socials arent loading its annoying to hear the nagging constantly lol

Re: O2 Really going downhill fast

Anonymous — Fri, 12 Sep 2025 13:29:04 GMT

@CorGre I hate kids who can't survive for like 30 seconds without posting on Facebook or whatever.

Purely because they have the attention span of a Gnat beyond their screens...

Re: O2 Really going downhill fast

Enlli — Fri, 12 Sep 2025 14:07:40 GMT

Wow....yet another hate to add to the list!

Re: O2 Really going downhill fast

jonsie — Fri, 12 Sep 2025 14:14:44 GMT

I think if I were you @Anonymous I would throw all technical devices into the bin

You are obviously struggling to co-exist with modern life and are clearly stuck in the past

Or maybe try not to be a 'hater' and accept that you need to move with the times