topic Re: O2 switch up in Pay Monthly

O2 switch up

Glightning — Fri, 05 Sep 2025 21:05:06 GMT

First device change using the 90 switch option

Returned as instructed

Confusion as still continuing payments for old device and new device plans

No explanation as to why, old device was passed as perfect condition, customer service when queried that that its on file but accepted as resolved, ive been making double device payments since jan25

Surely this can be explained

Please

Re: O2 switch up

pgn — Fri, 05 Sep 2025 21:10:55 GMT

Contact O2, @Glightning

https://www.o2.co.uk/contactus

I hope you did your switch up in an O2 shop... Lots of issues doing it online!

Re: O2 switch up

MI5 — Fri, 05 Sep 2025 21:39:09 GMT

@Glightning

A number of threads on here for the same.

Here's one of them https://community.o2.co.uk/t5/Pay-Monthly/o2-Switch-up-nightmare/m-p/1794135

Message @Dave-O2 to help. He will be back on Monday.

Re: O2 switch up

Dave-O2 — Mon, 08 Sep 2025 11:43:05 GMT

Thanks @MI5

@Glightning Please drop me a PM with your mobile number and i can take a closer look 👍

Re: O2 switch up

Ashrak — Wed, 10 Sep 2025 18:34:11 GMT

Hi @Dave-O2

I got decline when I went to do Switch UP at Fulham store because system thinks I have too many contract running.

Even the sales agent was surprised as I was no where near my account limit and we can see all the old completed purchase like Nintendo Switch and others still showing up under my account.

This feels like a bait and switch, when I was sold this contract I was under the impression that Switching Up phone would be smooth but now I'm stuck on £100/month contract with main advertised benefit not available to me!

Re: O2 switch up

madasaf1sh — Wed, 10 Sep 2025 20:07:54 GMT

@Ashrak

its not bait and switch, its just a pile of poo platform that o2 use, and it needs someone to go in and remove them..

Best way to do it is the complaints route https://o2.co.uk/how-to-complain

Re: O2 switch up

Dave-O2 — Thu, 11 Sep 2025 08:24:31 GMT

Morning @Ashrak

If you want me to take a closer look, please drop me a PM with your mobile number 👍