topic Re: Claim old PAYG Rewards after switching to Pay Monthly in Pay Monthly

Claim old PAYG Rewards after switching to Pay Monthly

pigeons99 — Sat, 06 Sep 2025 11:44:01 GMT

I've recently switched to pay monthly. I have a reminder about old PAYG rewards that I am trying to claim, but I can't find a way to do so now that I've switched my tariff.

Re: Claim old PAYG Rewards after switching to Pay Monthly

pgn — Sat, 06 Sep 2025 12:28:40 GMT

If your number was moved from PAYG to Pay Monthly, it should be possible.

See this for help: https://community.o2.co.uk/t5/Discussions-Feedback/moving-rewards-to-phone-ballance/m-p/1777745/highlight/true#M137197

As your account is not accessible here from the Forum,

Re: Claim old PAYG Rewards after switching to Pay Monthly

MI5 — Sat, 06 Sep 2025 16:47:37 GMT

@pigeons99

Contact O2 and they will apply your old PAYG rewards as a credit to your contract.