topic No network for days in Pay Monthly

No network for days

DSMB — Fri, 05 Sep 2025 11:36:12 GMT

We have been advised that there is an issue with the mast in our area of ME1 but it has been days now and I am not getting any update and cannot get through to anyone on the phone. Does anyone know what else I can do as it is very frustrating.

Many thanks

Re: No network for days

madasaf1sh — Fri, 05 Sep 2025 11:51:24 GMT

@DSMB

The simple answer is nothing you can do, as repair can take time to resolve due to many factors.
The best way to get updates is to either use the My Network App, or register via https://status.o2.co.uk

Also enable Wifi Calling on your phone to be able to make and receive calls whilst at home

https://www.o2.co.uk/help/international-and-network/wifi/wifi-and-4g-calling

Also note as per the t&c's, the network is not fault free and there is no service uptime or level guarantee..

Re: No network for days

MI5 — Fri, 05 Sep 2025 14:54:38 GMT

@DSMB

Useful app to keep on your phone for checking, reporting and tracking faults.

https://www.o2.co.uk/apps/my-network