topic Re: Charge to mobile not working in Pay Monthly

Charge to mobile not working

Nnvark97- — Thu, 13 Feb 2025 15:51:15 GMT

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on there screen they can see when I attempted to purchase something it told them that o2 declined it. O2 have given me a 3-5 working day deadline for them to fix the issue. Today is day 6 and the problem is still there. I’ve tried contacting o2 but again no one seems to know what add to mobile bill is.

Re: Charge to mobile not working

pgn — Thu, 13 Feb 2025 16:08:39 GMT

@Nnvark97-

It appears that O2 have changed something which seems to limit everyone to something like £20 a month.

No one knows why or how to fix it.

to follow up, using one of the Social Media links to get best likelihood of an answer (or maybe a fix).

Good luck!

Re: Charge to mobile not working

madasaf1sh — Thu, 13 Feb 2025 16:13:37 GMT

@Nnvark97-

I wouldn't bother, o2 have no intention of fixing this, and I think most of us have given up and just let it be..

The Social Media team cant do owt about it either..,.

Re: Charge to mobile not working

jonsie — Thu, 13 Feb 2025 18:00:41 GMT

Best option is to link a debit card through one of the many options available such as Wallet, Google Pay or Paypal

I wouldn't use charge to mobile for a gold clock!

Re: Charge to mobile not working

pgn — Thu, 13 Feb 2025 22:11:24 GMT

😉

Re: Charge to mobile not working

Dave-O2 — Thu, 24 Apr 2025 09:54:01 GMT

Morning @Nnvark97-

Sorry to bump an old thread, if you're still facing the same issue can you please drop me a PM with your mobile number?

Thanks

Re: Charge to mobile not working

Nnvark97- — Thu, 24 Apr 2025 10:09:42 GMT

Yep still having the same issue.

nobody seems to know what’s happening

Re: Charge to mobile not working

CyberKnight89 — Thu, 08 May 2025 19:47:03 GMT

Hi I am having issues with charge to mobile on PSN and Google @Dave-O2

Re: Charge to mobile not working

Dave-O2 — Fri, 09 May 2025 08:34:31 GMT

Morning @CyberKnight89

Can you please PM me your mobile number and a screenshot of any error message you are seeing when trying to use the service?

Re: Charge to mobile not working

Rmnpalmer — Wed, 16 Jul 2025 09:03:08 GMT

I have the same problem. O2 says it should be working but it is not

Re: Charge to mobile not working

pgn — Wed, 16 Jul 2025 09:45:08 GMT

@Rmnpalmer wrote:
I have the same problem. O2 says it should be working but it is not

One for @Dave-O2 here, expect a message soon here for more info @Rmnpalmer

Good luck!

Re: Charge to mobile not working

Dave-O2 — Thu, 17 Jul 2025 08:54:57 GMT

@Rmnpalmer I've now responded to your PM 👍

Re: Charge to mobile not working

II1234 — Sat, 09 Aug 2025 12:54:37 GMT

@Dave-O2 Can you help fix me and @Nnvark97- problem because we have the same one

Re: Charge to mobile not working

Oxonian — Sat, 09 Aug 2025 17:28:34 GMT

Please note @II1234 that @Dave-O2 will not be around until Monday. 👍

Re: Charge to mobile not working

Dave-O2 — Mon, 11 Aug 2025 09:05:22 GMT

Morning @II1234

Thanks for flagging, can you please drop me a PM with your mobile number and a screenshot of the error you're getting and i'll add your details to the case 👍

Re: Charge to mobile not working

Nnvark97- — Wed, 27 Aug 2025 11:59:16 GMT

Hi everyone mine now seems to be working fully. I’d advise you to try again to make a purchase. Thanks to @Dave-O2

Re: Charge to mobile not working

madasaf1sh — Wed, 27 Aug 2025 12:11:21 GMT

Mine has been working for a few weeks. would be good to get the RCA of what caused the issues...

Re: Charge to mobile not working

Stev — Fri, 29 Aug 2025 16:19:18 GMT

Having same issue. Been in webchats and phone calls and nothing seems to resolve it. How do you pm you on here?

Re: Charge to mobile not working

madasaf1sh — Fri, 29 Aug 2025 16:43:17 GMT

@Stev

Click on the Envelope Icon and then type in Dave-o2 , it wont be picked up till next week by Dave..

Re: Charge to mobile not working

Dave-O2 — Wed, 03 Sep 2025 09:08:16 GMT

Morning all 😊

Bumping this thread to confirm the issues we've seen with charge to mobile should now be fixed.

If you're still facing issues with this service, please let me know via PM 👍