topic URGENT: Ongoing Issue with PAYG to Pay Monthly Migration – No Service for Days in Pay Monthly

URGENT: Ongoing Issue with PAYG to Pay Monthly Migration – No Service for Days

atul — Thu, 28 Aug 2025 13:42:19 GMT

Last week I requested to have my existing PAYG number migrated to a new Pay Monthly plan. On Monday I lost signal on my existing PAYG SIM and since then the number still hasn’t been migrated.

I’ve called O2 several times and each time I’ve been assured it would be resolved within 24 hours but nothing has happened.

I’m currently unreachable and it’s severely impacting me as that number is linked to all my 2FA accounts and I’ve lost access to many essential services.

I contacted O2 again this morning and they attempted something on their end. Shortly after I received a message saying my number had been changed to a completely new one and then later it reverted back to a temporary number. Again I was told it would definitely be fixed within 24 hours.

I can’t afford to wait any longer if it’s not resolved today, I’ll be left without access through the weekend which is unacceptable.

Could someone please look into this urgently?

Re: URGENT: Ongoing Issue with PAYG to Pay Monthly Migration – No Service for Days

Enlli — Thu, 28 Aug 2025 15:15:24 GMT

If @Dave-O2 is unable to respond today.Then I'm afraid he is on leave until Monday

Have you tried messaging the UK based Social Media Team

Message them on

Facebook (https://o2uk.co/O2CFB) , or Instagram (https://o2uk.co/O2CIG)

Re: URGENT: Ongoing Issue with PAYG to Pay Monthly Migration – No Service for Days

atul — Thu, 28 Aug 2025 16:13:29 GMT

Hi @Enlli, He did respond asking for the details about two hours ago but I was in a meeting. I just saw the message and replied but I guess he’s already done for the day.

I hadn’t tried messaging the social media team before and just done that now. Thanks for the suggestion.

I’m starting to get the feeling that this isn’t going to be resolved anytime soon and the weekend is only going to add to the misery.