topic Re: O2 business to O2 consumer migration number in Pay Monthly

O2 business to O2 consumer migration number

Shaun17 — Sun, 17 Aug 2025 11:57:04 GMT

I have a business account with 02 through a third party Ariel direct and have set up a new 02 consumer account and requested my number to be migrated over to the consumer side as I want to keep my number this was requested on the 08th August with the 3rd party 8 days later my old sim went dead so I put my new sim in but my old number has not migrated over so I am on the temporary number and it’s a nightmare getting this solved can anyone help or advice

Re: O2 business to O2 consumer migration number

MI5 — Sun, 17 Aug 2025 12:06:32 GMT

@Shaun17

As Aerial is independent from O2 you will need to keep on to them to resolve it between the two of them.

Re: O2 business to O2 consumer migration number

pgn — Sun, 17 Aug 2025 12:06:38 GMT

What should happen is shown here but delays between handoff from Ariel slow things down. will give you numbers for O2, but note Ariel have their own help staff which only operate normal UK office hours. The link just below for O2 Social Media may help you understand where the process has stalled. Good luck!

Re: O2 business to O2 consumer migration number

jonsie — Sun, 17 Aug 2025 13:28:51 GMT

You are lucky to be able to leave those robbing tw4ts