topic Tariff upgrade, only getting emergency calls in Pay Monthly

Tariff upgrade, only getting emergency calls

Kat_33 — Mon, 25 Aug 2025 03:47:33 GMT

hi folks,

I recently upgraded my tariff last week and since then, I've only had emergency calls and zero network! Doesn't help with the fact I'm now travelling abroad and have zero network so relying on WiFi everywhere. Has anyone else had this issue before?

I've waited the 24 hours as told, contacted O2 on the live chat and by phone, all of which I was told it was a signal outage in every area I was in!

This is now making me consider leaving O2 as it's created more issues than fixed, has anyone any other ideas I could try or can someone from O2 help? I am not able to call into a store until I get back home mid September but need this resolved sooner

Thanks!

Re: Tariff upgrade, only getting emergency calls

pgn — Mon, 25 Aug 2025 05:45:21 GMT

You will need to persist with O2, @Kat_33 - but not the call center team, reach out to the Social Media team using either Facebook, link just below, or Instagram. Avoid using X, as O2 are unable to help via that platform currently.

Be persistent, and good luck!

Re: Tariff upgrade, only getting emergency calls

Enlli — Mon, 25 Aug 2025 06:26:20 GMT

Don't know what you are using but if it is your old plastic SIM there is a good chance O2 have issued an eSIM and disconnected the plastic

Look in MyO2

Re: Tariff upgrade, only getting emergency calls

MI5 — Mon, 25 Aug 2025 17:08:29 GMT

@Kat_33

If you're still wanting to leave

Re: Tariff upgrade, only getting emergency calls

Kat_33 — Mon, 25 Aug 2025 21:49:00 GMT

Thank you! I've been hung up on by the call centre team twice and have now reached out on Instagram, thanks!

Re: Tariff upgrade, only getting emergency calls

Kat_33 — Mon, 25 Aug 2025 21:50:52 GMT

Thank you! I've added this into my message on Instagram incase they have done this but my phone isn't compatible with esims so hoping it gets resolved