topic Re: No signal during the day but chatbot wants me to 'fix' via my phone. How do I get help or a refu in Pay Monthly

No signal during the day but chatbot wants me to 'fix' via my phone. How do I get help or a refund?

FCK — Tue, 12 Aug 2025 20:38:02 GMT

The phone signal disappears at around 9am each morning for the past week or so.

Can I get a refund? Should I just change network?

The chatbot is no help, it wants to 'talk' on my phone which has no signal.

I can't phone a helpline as I have no signal.

Re: No signal during the day but chatbot wants me to 'fix' via my phone. How do I get help or a refu

MI5 — Tue, 12 Aug 2025 21:00:45 GMT

@FCK

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)

https://www.o2.co.uk/apps/my-network

Re: No signal during the day but chatbot wants me to 'fix' via my phone. How do I get help or a refu

pgn — Tue, 12 Aug 2025 21:50:55 GMT

And as it appears you have internet access via other means, check out WiFi Calling as a stopgap, @FCK - https://www.o2.co.uk/help/international-and-network/wifi/wifi-and-4g-calling

Re: No signal during the day but chatbot wants me to 'fix' via my phone. How do I get help or a refu

FCK — Wed, 13 Aug 2025 08:54:15 GMT

I am at work when this is happening so I can access the internet on computers but they send security codes to my phone for certain access. I can't receive these and the WiFi drops out because of the instrumentation I am trying to access which then tries to send me a security code via my non-existent phone signal to reconnect! Thank you for the suggestion though it just, frustratingly doesn't work as I need the security codes from my phone.

Re: No signal during the day but chatbot wants me to 'fix' via my phone. How do I get help or a refu

madasaf1sh — Wed, 13 Aug 2025 10:05:25 GMT

@FCK

If this is only happening at your workplace then that indicates the problem is local, and it might be worth speaking to your local IT team, and asking them if anything has been installed recently that is affecting mobile reception and wifi reception.

As to be honest it sounds like someone has installed a network blocking device.

Have a chat with your company IT team, and they are going to be best ones to advise