topic Re: Urgent help in Pay Monthly

Urgent help

Zaimca19 — Tue, 12 Aug 2025 18:33:32 GMT

Hi team,

I've been an O2 customer for over 10 years with no problems

I currently have a refresh account including airtime and device plan

Fancied a new phone and cheapest price was through an O2 reseller so I upgraded

Now I have 2 numbers on my account

Id like to cancel contract 1 and transfer the number to my new contract 2

However I've been on the phone to O2 for 1 hour and the advisor insist that this can't be done as they are on the same account. And advised me to return and cancel contract 2 and come to them direct. I don't want to do this as it's way cheaper from the reseller

Surely my number can be migrated to contract 2, I thought this would be easier being internal. Please can someone help cancel.contract 1 and move my number over

Thanks

Re: Urgent help

jonsie — Tue, 12 Aug 2025 18:43:15 GMT

Port your number out to another network cheap PAYG

Then port the number back into your account

Re: Urgent help

MI5 — Tue, 12 Aug 2025 18:44:57 GMT

@Zaimca19

They appear to ne refusing migrations now, although was always possible before.

Another option is to get your PAC and switch temporarilly to another network on PAYG.

Then get your PAC from that, and port back in.

You'll be charged for anything owing on the first account either way.

Re: Urgent help

Zaimca19 — Wed, 13 Aug 2025 09:21:15 GMT

Is there really no other way round this?? Seems ridiculous

Re: Urgent help

Zaimca19 — Wed, 13 Aug 2025 09:21:49 GMT

Is there really no other way round this? They can do it but are refusing??

Re: Urgent help

MI5 — Wed, 13 Aug 2025 09:24:09 GMT

@Zaimca19

If you keep trying you may find someone willing to do it, otherwise, port out and back in again.

Re: Urgent help

jonsie — Wed, 13 Aug 2025 11:07:36 GMT

Refusal seems to be a new business decision.

It's been this way a couple of months now

They can do it easy enough but....

Re: Urgent help

madasaf1sh — Thu, 14 Aug 2025 14:56:28 GMT

@Dave-O2

This is a refusal of doing a migration

Re: Urgent help

Dave-O2 — Thu, 14 Aug 2025 15:29:38 GMT

Thanks @madasaf1sh

@Zaimca19 If this is still ongoing, please drop me a PM with your details & i'll take a closer look 👍