topic Re: VAT bill in Pay Monthly

VAT bill

Elvis2022 — Mon, 11 Aug 2025 09:31:28 GMT

I have requested VAT bills from the time when 02 stopped including it in the invoice. I have made several phone calls and have been informed that these bills will be available on my account however they are not. Anyone else had same problem?

Re: VAT bill

MI5 — Mon, 11 Aug 2025 10:03:13 GMT

@Elvis2022

It's a common complaint.

Persevere with customer services or try on social media.

Facebook (https://o2uk.co/O2CFB) or Twitter (X) (https://o2uk.co/O2CTW)

Re: VAT bill

Elvis2022 — Mon, 11 Aug 2025 15:57:21 GMT

Thanks for your help. I've emailed complaints dept and received an acknowledgement straight away. They said they would have a solution within the next 28 days. Fingers crossed this happens.