topic Re: Wifi calling turned off? in Pay Monthly

Wifi calling turned off?

boze22 — Sun, 03 Aug 2025 21:11:08 GMT

Hi All,

For the past 72 hours, wifi calling has just stopped working.

I've restarted multiple times, been on airplane model and done everything the guidance has said, but no joy. 4G and Wifi calling is enabled on the phone. I live in an area with no mobile phone reception, so if there is a problem, I can't receive or call anyone at all or send or receive texts. I'm effectively cut off, which doesn't feel safe. The bot guide was worse than useless.

Is anyone else having any problems with this? I don't know what to do.

Re: Wifi calling turned off?

MI5 — Sun, 03 Aug 2025 21:14:43 GMT

@boze22

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Wifi calling turned off?

boze22 — Sun, 03 Aug 2025 21:17:10 GMT

My question was "Is anyone else having this problem?" i.e. other customers. I wasn't asking anyone to access my account.

And I can't call them - that is literally the problem, and I'm not on social media.

But thanks for your response.

Re: Wifi calling turned off?

MI5 — Sun, 03 Aug 2025 21:30:03 GMT

Mine's working fine so it's not a complete failure, hence the reason for your account needing to be checked @boze22

If you really have no way of contacting O2, I suggest you go in store for help.

Find a store

Re: Wifi calling turned off?

Enlli — Mon, 04 Aug 2025 07:38:55 GMT

Bit late to the party but I thought I would check for you and mine is working fine

Re: Wifi calling turned off?

boze22 — Mon, 04 Aug 2025 08:46:56 GMT

Thank you. I'm getting nowhere with customer support who are claiming that their internal servers are down so they can't help me, so I may just look elsewhere for a new contract. Thank you though.

Re: Wifi calling turned off?

madasaf1sh — Mon, 04 Aug 2025 09:11:31 GMT

@boze22

What phone are you using ?? and also what ISP are you using for Internet Access?

As it could be an issue with your ISP

Re: Wifi calling turned off?

Enlli — Mon, 04 Aug 2025 09:15:48 GMT

He is a bit busy but I'll ask @Dave-O2 our forum manager to take a look for you.

Hang on till he replies

Re: Wifi calling turned off?

Dave-O2 — Mon, 04 Aug 2025 09:49:07 GMT

Thanks @Enlli

@boze22 I can certainly take a closer look, please drop me your mobile number via PM 😊