topic Applying staff discount in Pay Monthly

Applying staff discount

KF14 — Fri, 25 Jul 2025 16:31:54 GMT

Hi, I'm an O2 pensioner and have just purchased a new phone and need to get my staff discount applied to the new contract. The old O2 VIP number I have is no longer in use, nor is the one that I was given in my local branch. Can anyone advise please, keen to apply the discount asap. Many Thanks

Re: Applying staff discount

MI5 — Fri, 25 Jul 2025 16:34:33 GMT

@KF14

All we know here

Re: Applying staff discount

KF14 — Sat, 26 Jul 2025 15:15:50 GMT

Hi,

Thanks for your reply. However, the schemes mentioned in your attachment don't seem to cover the historical O2 Staff Discount scheme which allowed employees and pensioners to purchase i phone, 1 mobile broadband device / tablet and 1 smart watch, each of which had 100% airtime discount whilst the purchase contract was in place. This discount needed renewal with each change of device / contract via a call to the O2 VIP Desk on 0800 090 1815, which no longer works.

I'd be grateful if you'd advise further or notify a contact within Virgin O2 that could assist me further.

Many Thanks again

Re: Applying staff discount

MI5 — Sat, 26 Jul 2025 15:25:34 GMT

@KF14

Assuming the scheme still exists, contact customer services or wait for @Dave-O2 to return on Monday.

Re: Applying staff discount

pgn — Sat, 26 Jul 2025 17:47:07 GMT

This any help, @KF14?

https://community.o2.co.uk/t5/Pay-Monthly/O2-friends-and-family-retired-employee-discount-no-longer/m-p/1780405/highlight/true#M287806

Re: Applying staff discount

Dave-O2 — Mon, 28 Jul 2025 09:24:00 GMT

Thanks for the tag @MI5

@KF14 I have your PM and i'll be in touch as soon as i can 👍

Re: Applying staff discount

MI5 — Tue, 29 Jul 2025 18:40:10 GMT

Is there something that needs adding to the guide to cover this question

@Dave-O2

@KF14 ?

Re: Applying staff discount

Dave-O2 — Wed, 30 Jul 2025 10:36:53 GMT

Morning @MI5

This query was relating to Staff Discount, however i've added a section to to cover this ⬇️

Re: Applying staff discount

jonsie — Wed, 30 Jul 2025 11:36:05 GMT

Excellent @Dave-O2

An email contact is impressive, nice one!