Sent phone off for repair

bethierose — Thu, 24 Jul 2025 17:12:45 GMT

My phone broke and i havent been able access my emails to get the repair booking information. I finally got into it and sent it off but it was longer than 1 month. O2 have received the phone but i havent heard anything. Will they still look at it? The tracker says 'job cancelled' on 16th but i sent it on 20th??

It also says out of warranty at the side but it is still in warranty so I dont know what this means?

Re: Sent phone off for repair

MI5 — Thu, 24 Jul 2025 17:25:27 GMT

@bethierose

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

topic Sent phone off for repair in Pay Monthly

Sent phone off for repair

Re: Sent phone off for repair