topic Switch up credit check in Pay Monthly

Switch up credit check

Jmanmitch7070 — Mon, 21 Jul 2025 12:23:15 GMT

Hi, I've got switch up included on my plus plan for my Z Fold 6. I've tried to upgrade to the Fold 7 today only to be told I can't add any more contracts (currently have 5) this is so frustrating as I pay extra to have switch up included & have never had issues before. I have a watch contract with a small amount left to pay, if I was to pay this off early would this improve my chances of getting approval for an upgraded phone?

Re: Switch up credit check

MI5 — Mon, 21 Jul 2025 12:44:24 GMT

@Jmanmitch7070

This happens if trying online.

Either pay off one device or do the switch up in store.

https://community.o2.co.uk/t5/How-to-Guides/Switch-Up-What-s-involved/ba-p/1784480

Re: Switch up credit check

pgn — Mon, 21 Jul 2025 21:47:58 GMT

Take the advice to do the SwitchUp in-store, @Jmanmitch7070 - as the O2 agent may have to manually remove an old contract details from your account (there is a limit on the number of devices, especially if tablets or smart-watches have been added previously, per account that gets in the way of online SwitchUp now and then).

Don't forget to take valid photo id into the store with you.

Good luck!

Re: Switch up credit check

MI5 — Mon, 21 Jul 2025 21:51:25 GMT

Any luck so far @Jmanmitch7070 ?