topic Re: Unlink and migrate in Pay Monthly

Unlink and migrate

jamieleewv1 — Sat, 19 Jul 2025 09:09:58 GMT

hello.

One my accounts has hit 24 months so I am able to unlink it from my device plan now.

I want to keep the number and move it to one of my other accounts via a number migration

How can I do this please? I saw the guide posted here about moving number but it's not a transfer of ownership it's just moving my current number which I want to unlink to take over another number on one of my other lines.

I can't access live chat it seems to be down and the social media team keeps directing me to call but I can't get through to anyone.

Thanks

Re: Unlink and migrate

pgn — Sat, 19 Jul 2025 09:20:09 GMT

has most of the info you need, and the new MyO2 online web version is better at handling accounts with multiple phones on it, so try that first @jamieleewv1 - otherwise reach out to the O2 Social Media Team on either of the links just below for assistance. Good luck!

Re: Unlink and migrate

Oxonian — Sat, 19 Jul 2025 15:41:42 GMT

The advice generally is that if you 'phoning O2 @jamieleewv1, you need to call as close to 8.00am as you can.