topic Unlinking AirTime And Device Plan in Pay Monthly

Unlinking AirTime And Device Plan

Jay1972211 — Sat, 19 Jul 2025 10:29:29 GMT

Contract started in 2023. I am over the 24 months. I wish to end my airtime contract and continue paying the device plan monthly but there are no clear instructions on O2 how to do that.

The easiest way for me as I want to keep my number is to request a PAC code. Will that cancel the airtime contract but keep the device plan going?

I don't want to end up with it cancelling the device plan as well.

Due to an operation I have had I can't ring o2 for a few weeks so I am currently stuck with messaging which doesn't seem to be working in their app

Any advice appreciated

Thanks

Re: Unlinking AirTime And Device Plan

MI5 — Sat, 19 Jul 2025 11:00:20 GMT

@Jay1972211

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Text INFO to 85075 and see what it comes back with.

Re: Unlinking AirTime And Device Plan

Jay1972211 — Sat, 19 Jul 2025 13:25:48 GMT

Thanks, will try that

Re: Unlinking AirTime And Device Plan

Jay1972211 — Sat, 19 Jul 2025 13:34:18 GMT

I tried x and they said that they can only cancel the device plan as well as the airtime plan. They can't unlink them and said I should call O2. Which is a bit difficult as I mentioned. I asked if I could just request a PAC as mentioned above but no reply as yet

Re: Unlinking AirTime And Device Plan

MI5 — Sat, 19 Jul 2025 14:02:02 GMT

What response did you get from 85075 @Jay1972211 ?

Re: Unlinking AirTime And Device Plan

MI5 — Sat, 19 Jul 2025 14:05:09 GMT

Also check you meet the criteria.

For customers who took out an O2 Refresh contract on or after 17 December 2021
If you decide to end your Airtime Plan within the first 24 months of the Device Plan, you’ll need to pay off your Device Plan in full when you end your contract.
If you're cancelling after 24 months but still within the minimum term of your Device Plan, your Airtime and Device Plans are unlinked. This means you can either; (i) continue paying for your Device Plan in instalments, or (ii) pay off your Device Plan in full.

Leaving O2 | Account and billing | Help & Support | O2

Re: Unlinking AirTime And Device Plan

pgn — Sat, 19 Jul 2025 14:13:43 GMT

What did you get back from texting INFO to 85075, @Jay1972211?

Are you on a tailored contract in excess of 24months? Then there will be a balance to pay, but you can change the airtime down if needs be.

Re: Unlinking AirTime And Device Plan

Jay1972211 — Thu, 24 Jul 2025 16:59:40 GMT

My O2 contract was taken out early 2023 and was on the refresh thing.

You need to jump through hoops though if you want to continue paying monthly, they could have made it easier but don't want to.

I text the number for the PAC code and received the PAC code and also a message saying if I use the PAC code then the total amount remaining for the device would become due.

So I phoned O2 and they said that I need to use the PAC code, then wait for a bill to be generated, then when the bill comes phone them again, they will then contact an account manager to reset up the device payments they cancelled when I use the PAC code.

They could make it easier but obviously are choosing not to

Re: Unlinking AirTime And Device Plan

MI5 — Thu, 24 Jul 2025 17:26:46 GMT

@Jay1972211

Nothing easy these days, sadly.

Re: Unlinking AirTime And Device Plan

jonsie — Thu, 24 Jul 2025 22:06:05 GMT

What a stupid way to do things

I'm sure that this will end disaster

Re: Unlinking AirTime And Device Plan

MI5 — Thu, 24 Jul 2025 22:28:21 GMT

I think we can all guess where this is going......

Re: Unlinking AirTime And Device Plan

jonsie — Thu, 24 Jul 2025 23:11:02 GMT

He might as well get the tee-shirt now.....

Re: Unlinking AirTime And Device Plan

MI5 — Fri, 25 Jul 2025 09:16:54 GMT

😂

Re: Unlinking AirTime And Device Plan

Jay1972211 — Sat, 26 Jul 2025 14:03:00 GMT

Yes it could be a lot more streamlined

Sorry for the late reply, o2 emails are going into spam for some reason

Re: Unlinking AirTime And Device Plan

MI5 — Sat, 26 Jul 2025 14:09:42 GMT

That's another O2 "feature" @Jay1972211

Re: Unlinking AirTime And Device Plan

jamieleewv1 — Sun, 27 Jul 2025 13:16:16 GMT

Hi there. Did this get sorted. I've had the same issue, airtime hit 24 months, contacted o2 to cancel airtime but continue device plan, was told not possible unless I paid off device plan in full.

Awful headache stuff that seems so complicated and the agents I spoke to, two of them had no idea about the terms stated on the website that I gave them about cancelling the airtime.

Re: Unlinking AirTime And Device Plan

Oxonian — Sun, 27 Jul 2025 15:01:33 GMT

@jamieleewv1

If that is aimed at @Jay1972211, it needs a tag thus. 😀