topic Re: Asking the impossible in Pay Monthly

Asking the impossible

Com1 — Fri, 11 Jul 2025 18:08:26 GMT

Here's a story about a catch 22 situation.

O2 user loses phone, orders a replacement SIM card. Then has to activate the card.

BUT, it can't be done online. Because it can only be done via the MyO2 app. In order to login you need a confirmation code which is texted to your number. I cannot receive the text because my SIM is not activated!!!

So I have to call 202 and wait however long to get through to an advisor. Then go through lengthy security checks and procedures blah blah blah.

WHY???

This should be an easy process. But instead it is ridiculous.

In the meantime, I cannot get any verification codes for any of my other accounts that I need to access.

So I will be taking my custom elsewhere in the future.

Re: Asking the impossible

MI5 — Fri, 11 Jul 2025 18:22:03 GMT

Would you prefer it to be really easy for someone to clone your sim, access all your accounts and empty your bank balance?

Re: Asking the impossible

Enlli — Fri, 11 Jul 2025 18:27:30 GMT

My contact number in MyO2 is different from my O2 numbers. I get to choose between those numbers when a code is required. I usually choose my Vodafone number

Re: Asking the impossible

Oxonian — Sat, 12 Jul 2025 18:23:54 GMT

@Com1