topic Re: Left o2 in March, still getting £0 bills in July in Pay Monthly

Left o2 in March, still getting £0 bills in July

Matt1971 — Sat, 12 Jul 2025 14:24:31 GMT

I left o2 because of stuff just like this … anyone got any idea how to get this resolved?

I cancelled all my accounts in March. Because o2 did this weird thing where they wouldn’t let me pay off my device plan completely on one of the accounts … they continued to bill around £10 per month until may … I accept I owed this, but still find it weird that they just didn’t let me pay it off when I cancelled, but I digress

The last payment was May. I owe them nothing.

however, on both my former accounts, both this one, and another which I owed nothing on. I still get a notification that a Bill has been raised every month, admittedly these are £0 bills, but I don’t want any kind of account open with o2

The problem is, no one will speak to me at o2, via web or telephone as I no longer have an o2 phone number - these were both ported out in March! (The bills I recieve are for what I assume is a placeholder number, and I am only able to see the last four digits.

any ideas?

Re: Left o2 in March, still getting £0 bills in July

MI5 — Sat, 12 Jul 2025 14:34:26 GMT

@Matt1971

Try on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Left o2 in March, still getting £0 bills in July

Bambino — Sat, 12 Jul 2025 14:53:30 GMT

@Matt1971 If you haven't already you can try calling the Payment Management Team on 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Left o2 in March, still getting £0 bills in July

jonsie — Sat, 12 Jul 2025 14:57:03 GMT

Were there esims issued on the accounts?