topic Stolen phone - how to contact o2 without a phone in Pay Monthly

Stolen phone - how to contact o2 without a phone

GeorgeRushton — Fri, 11 Jul 2025 10:06:25 GMT

Hi all,

How does one go about contacting o2 about a stolen phone when you can't ring them or use the my o2 app?

The virtual assistant is next to useless as it just says you have to report it to o2 within 24 hours then gives me a phone number. When I ask for more help it says i need to continue on the my o2 app.

Both require a phone!

That should I do?

George

Re: Stolen phone - how to contact o2 without a phone

MI5 — Fri, 11 Jul 2025 10:11:20 GMT

@GeorgeRushton

Borrow a phone, use a call box or send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You can also go in store - take photo ID with you.

Re: Stolen phone - how to contact o2 without a phone

pgn — Sat, 12 Jul 2025 07:49:19 GMT

"...use a call box..."

Hah - the sole remaining BT call box hereabouts was converted into a defibrillation station years ago...

Across in Ireland likewise...

Or left looking like...

Good luck @GeorgeRushton.

Re: Stolen phone - how to contact o2 without a phone

MI5 — Sat, 12 Jul 2025 09:29:33 GMT

There are some still around in England (13,226 as of March 2025), however, borrowing a mates or family members mobile phone would be the easiest, or going in store and asking to use their landline.

Re: Stolen phone - how to contact o2 without a phone

Enlli — Sat, 12 Jul 2025 10:07:00 GMT

There is a public phone box in Liverpool about 200 yards from the O2 store.. just saying😏

Re: Stolen phone - how to contact o2 without a phone

MI5 — Sat, 12 Jul 2025 10:27:00 GMT

May as well go in store and use their phone for free then.

Re: Stolen phone - how to contact o2 without a phone

Enlli — Sat, 12 Jul 2025 11:05:13 GMT

Obviously sarcasm is not your strong point

Re: Stolen phone - how to contact o2 without a phone

jonsie — Sat, 12 Jul 2025 11:47:30 GMT

@Enlli wrote:
Obviously sarcasm is not your strong point

I strongly disagree wid dat....!

Re: Stolen phone - how to contact o2 without a phone

MI5 — Sat, 12 Jul 2025 12:13:10 GMT

Didn't realise it was an attempt at humour.....

Re: Stolen phone - how to contact o2 without a phone

Enlli — Sat, 12 Jul 2025 12:41:36 GMT

@MI5 wrote:
Didn't realise it was an attempt at humour.....

Scouse humour. Forgot it's not understood outside of the People's Republic

Re: Stolen phone - how to contact o2 without a phone

RachT123 — Sat, 12 Jul 2025 12:45:17 GMT

I found it funny and usually I struggle with that on the internet, soo.

Re: Stolen phone - how to contact o2 without a phone

Anonymous — Sun, 27 Jul 2025 12:10:29 GMT

@Enlli Ar ey la' sarcasm's the lowest form o' wit innit like? 🤣