topic Re: Billing and upgrade in Pay Monthly

Billing and upgrade

ZS10 — Thu, 03 Jul 2025 13:06:21 GMT

Hi I have noticed since the switch over from virgin my statements have increased please could we amend this and find me a better plan. I also saw the upgrade offer but am not sure if this applies to me. Could I please speak to someone regarding this so that I’m not paying as much as I have been. I should have done this much earlier I am aware but unfortunately I was unable to due to managing other priorities.

Re: Billing and upgrade

MI5 — Thu, 03 Jul 2025 13:10:18 GMT

@ZS10

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Billing and upgrade

Oxonian — Thu, 03 Jul 2025 17:44:06 GMT

This might be of use to you @ZS10 :-

Re: Billing and upgrade

MI5 — Thu, 03 Jul 2025 18:09:21 GMT

@ZS10

If you wish to check payments, you can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm