topic Re: Lied to and now I have an incorrect tariff in Pay Monthly

Lied to and now I have an incorrect tariff

Jason_sdfasdfsd — Wed, 25 Jun 2025 20:30:38 GMT

I was planning to leave O2 and then the 4th person I was speaking to after hours made me an offer that made me decide to stay.

£15
60GB Data
Unlimited Text and Call

Instead I only get 30GB..

This was done over the phone who said the option is usually 30GB but due to me being a special customer (or something like that) I get the 60GB option. While talking over the phone she sent me the contract to which I questioned why it was only 30GB on there, she assured me this was not a problem its just how the contract is generated but I will get 60GB she then said a bunch of stuff i couldn't understand and then my tariff was changed after that.

Re: Lied to and now I have an incorrect tariff

MI5 — Wed, 25 Jun 2025 20:34:26 GMT

@Jason_sdfasdfsd

If you have Volt your data is doubled

Re: Lied to and now I have an incorrect tariff

pgn — Wed, 25 Jun 2025 20:37:21 GMT

You may have got a 2X multiplier, or the agent may have assumed you also have an active Virgin Media contract at your address and can benefit from

Reach out to O2 via Social Media, either link just below, to ask them what happened and where your missing 30GB can be found in your MyO2. Be persistent on X or FB until an agent engages, @Jason_sdfasdfsd.

Re: Lied to and now I have an incorrect tariff

MI5 — Wed, 25 Jun 2025 21:21:33 GMT

@Jason_sdfasdfsd

The UK based social media teams are best on resolving these kinds of issues .

Don't post publicly though, send direct messages.

Pick one and stick to one channel and keep nudging them if responses are coming swiftly.

Re: Lied to and now I have an incorrect tariff

pgn — Wed, 25 Jun 2025 21:27:25 GMT

The 2 links in my post footer take you to Direct Messages in X, or FB Messenger, also direct.

I have had a query just to O2 via X disappear from the public timeline, unacknowledged.

Re: Lied to and now I have an incorrect tariff

MI5 — Wed, 25 Jun 2025 21:46:00 GMT

Which is why posting in public is not a good idea, as I stated @Jason_sdfasdfsd

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Lied to and now I have an incorrect tariff

pgn — Wed, 25 Jun 2025 21:49:44 GMT

That X link you use takes you to the public O2 timeline on X, from there use the envelope icon.

Or use my link to X just below, it takes you straight to O2's DM area on X, just them and you.

Re: Lied to and now I have an incorrect tariff

MI5 — Wed, 25 Jun 2025 21:56:41 GMT

Again, "Don't post publicly though, send direct messages."

Re: Lied to and now I have an incorrect tariff

pgn — Wed, 25 Jun 2025 22:09:19 GMT

Why not just post the O2 X DM link, it's confusing enough for those stressed out about whatever they are here for, don'cha think?