topic Re: 14 day return in Pay Monthly

14 day return

CorGre — Tue, 24 Jun 2025 12:57:54 GMT

Hello All,

If I select to return an order under the 14 days, how long once they accept the return do I have to actually send the device? I requested the return on 22nd June, but then next day sent away for work and not back until the 14th July. Dont know if I have a period of time after telling O2 I want to return the device and generating the return label and actually sending the device.

Cheers

Re: 14 day return

jonsie — Tue, 24 Jun 2025 13:04:26 GMT

You really need to speak to them

Or use the social media links

I would say it's in the lap of the gods if the post mark isn't within 14 days

Re: 14 day return

CorGre — Wed, 25 Jun 2025 14:32:32 GMT

Spoke to them and they said they would extend it on the 28th but I got back early today so put it straight in the post today so hopefully all good.

Re: 14 day return

jonsie — Wed, 25 Jun 2025 14:37:50 GMT

Good to hear

Best of luck 😉

Re: 14 day return

CorGre — Sun, 29 Jun 2025 19:21:27 GMT

Thank you. Was delivered back to them Thursday, now just waiting game for them to mark it as returned.

Re: 14 day return

Bambino — Sun, 29 Jun 2025 20:14:36 GMT

@CorGre Make sure you keep any return receipts and make copies of any tracking until you get confirmation of the return.

Re: 14 day return

CorGre — Mon, 30 Jun 2025 12:37:48 GMT

Yeah keeping them all due to a bad experience of 2 phones sent as part of switchup