topic Re: Order a new SIM only deal in Pay Monthly

Order a new SIM only deal

Lolauk — Sun, 22 Jun 2025 12:10:00 GMT

Hi, I am a current O2 customer, I just ordered a new SIM only deal while logged into my account. However, upon checkout I had to be given a new number and I will receive a new SIM via the post. I'm a bit confused as previous times I have ordered a SIM only deal my number stayed the same with no need for any new SIM card. Have I done this incorrectly? Or when I receive the SIM will I just activate it via the O2 app and it will merge into my old number with the new deal? Just concerned about being charged twice! Thanks for any help!

Re: Order a new SIM only deal

pgn — Sun, 22 Jun 2025 12:27:10 GMT

Take a look at other similar queries this weekend @Lolauk

https://community.o2.co.uk/t5/Discussions-Feedback/Uswitch-gt-O2-sim-only-deal-missing-upgrade-plan-Is-this-a-sick/m-p/1798884/highlight/true#M138930

And contact O2 via Social Media links just below if this guide is no help, as you will now have to faff around with changing your number to the new account and closing the old one.

Re: Order a new SIM only deal

Lolauk — Sun, 22 Jun 2025 13:13:53 GMT

Thanks! I have just contacted O2 via social media and it seems I would have to cancel my old account,giving 30 days notice, as well as paying for the new SIM in that time. I was only going to be saving a small amount so will just cancel my new SIM when it arrives.

Re: Order a new SIM only deal

jonsie — Sun, 22 Jun 2025 13:34:27 GMT

There is no need at all to give 30 days notice to cancel accounts so I'm not sure why they insist on telling customers that.

Best option is to cancel the new contract as you say

Re: Order a new SIM only deal

pgn — Sun, 22 Jun 2025 13:55:56 GMT

Because the O2 Support page for leaving O2 is out of date, @jonsie

https://www.o2.co.uk/help/account/joining-and-leaving-o2/leaving-o2

They could have looked at this one:

https://www.o2.co.uk/help/phones-and-devices/returns-and-repairs/returning-your-device

And, @Lolauk -

Good luck!