topic Re: DPD delivery Pin not received in Pay Monthly

DPD delivery Pin not received

Checkchange — Thu, 04 Jul 2024 09:47:10 GMT

I ordered an Apple Watch upgrade yesterday and paid for premium DPD delivery pre 10:30am. The driver has just been and asked for a pin which I haven’t been sent so has taken my parcel away.

I’ve spoken to o2 via the chat function and the pin was sent to an old pay and go number that I wasn’t even aware was still associated with my account and I definitely don’t have access to anymore, it so old it’s almost definitely been reassigned to somebody else.

I’ve asked the chat to update to my actual number and hoping that I actually get a pin when DPD attempt re delivery tomorrow, but not holding my breath that they’ve actually done this.

has this happened to anybody else? Have you had any luck getting the pin for your parcel or has it ended up being returned to o2?

Re: DPD delivery Pin not received

MI5 — Thu, 04 Jul 2024 10:22:10 GMT

@Checkchange

Yes, it's a common occurrence.

Another of O2's genius ideas that there useless systems cannot support.

Re: DPD delivery Pin not received

Checkchange — Thu, 04 Jul 2024 10:27:44 GMT

It’s a huge inconvenience- I’ve been with o2 years and never had issues like this with delivery.

i have my fingers crossed I actually get a PIN code to the correct number tomorrow but not confident as the delivery is still not showing in my DPD app.
is it better to ring them rather than speak to chat? Or is it the same people you get through to?

Re: DPD delivery Pin not received

gmarkj — Thu, 04 Jul 2024 10:36:44 GMT

Apparently there is a setting/drop down somewhere where you choose which number the text is sent to @Checkchange - at least, that's what we've been told:

https://community.o2.co.uk/t5/Discussions-Feedback/Delivery-Pin-Code-Utter-Shambles/m-p/1728988#M132822

Re: DPD delivery Pin not received

MI5 — Thu, 04 Jul 2024 10:37:34 GMT

@Checkchange

Apart from the social media channels, all other contact is outsourced, so you may get more luck if you try on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG).

You will have to stress the urgency though as their responses aren't usually instant.

Re: DPD delivery Pin not received

MI5 — Thu, 04 Jul 2024 10:39:19 GMT

@gmarkj wrote:
Apparently there is a setting/drop down somewhere where you choose which number the text is sent to @Checkchange - at least, that's what we've been told:
https://community.o2.co.uk/t5/Discussions-Feedback/Delivery-Pin-Code-Utter-Shambles/m-p/1728988#M132822

There is, but when I added a new number, I had to still receive a validation text to the number on my account, which I fortunately still had access to.

Re: DPD delivery Pin not received

Checkchange — Thu, 04 Jul 2024 10:41:42 GMT

I upgraded through the app (iOS if it makes any difference) and there definitely wasn’t anywhere to choose a number for delivery? I read through everything really carefully when placing my order

Re: DPD delivery Pin not received

Oxonian — Thu, 04 Jul 2024 20:11:07 GMT

@Checkchange

I suggest that you revert to @MI5's suggestion of contacting O2 by social media - details provided in message 5 above. 👍

Re: DPD delivery Pin not received

MI5 — Thu, 04 Jul 2024 20:15:12 GMT

I'm sure @Checkchange has seen the post already.

Re: DPD delivery Pin not received

CraigF — Tue, 10 Jun 2025 12:36:27 GMT

Has anything Been solved with this?

Ive just had my Upgrade taken away because i havent recieved a PIN. Dpd driver read the last 3 digits of the number and its my old one.

spoken to o2 virtual chat thingy and they have updated it and said it will take 24hours to go through. im due the return delivery tomorrow and its been 4 hours since the initial chat and ive had no email or text or any confimation from either party.

My o2 and DPD app are all the cirrect number so i dont know how its wrong.

Re: DPD delivery Pin not received

Oxonian — Thu, 12 Jun 2025 18:46:32 GMT

If that remains unresolved @CraigF, you need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems.

A complete schedule of how to contact O2 is in :-

Re: DPD delivery Pin not received

Anonymous — Sun, 15 Jun 2025 07:22:18 GMT

O2 CS are annoyingly incompetent most of the time IMO.

That's why I'm looking to get rid, ideally before my device plan's paid off towards the end of next April.

Re: DPD delivery Pin not received

Rog221 — Tue, 16 Sep 2025 11:21:17 GMT

This happened to me. O2 and DPD kept passing me back to one another and none of them could send the pin to another number. Ended up being sent back just to o2 and order being cancelled.