topic Re: Porting and wrong number! in Pay Monthly

Porting and wrong number!

GordyH — Tue, 13 May 2025 13:06:36 GMT

I recently ordered a new sim and in the process of creating the order I entered my wifes number wrong with a digit out. I didnt notice this until after the full order had gone through along with her PAC code. O2 assured me as did Lebara that the port-in would fail if one of these were incorrect but she has had an email to say that its been successful.

Does anyone know if the PAC code would pick up the correct number or not during the process?

Re: Porting and wrong number!

Enlli — Tue, 13 May 2025 13:21:03 GMT

So, assuming the number has ported what number do you get when she phones you

Re: Porting and wrong number!

GordyH — Tue, 13 May 2025 13:42:34 GMT

Thanks for the response. Not sure yet. She is at work so doesn't have access to her phone.

Re: Porting and wrong number!

MI5 — Tue, 13 May 2025 14:22:09 GMT

@GordyH

A PAC is specific to a single number so it is impossible to port an incorrect number as the PAC will override it.

The actual phone number isn't required during the request process as the PAC details will include the correct number.

Re: Porting and wrong number!

GordyH — Wed, 14 May 2025 09:23:31 GMT

Thanks. Thankfully the number did port over correctly despite my error and Lebara saying it wouldn't work

Re: Porting and wrong number!

Enlli — Wed, 14 May 2025 10:53:55 GMT

Brilliant!

Panic Over

Re: Porting and wrong number!

jonsie — Wed, 14 May 2025 10:59:23 GMT

@Enlli wrote:
Brilliant!
Panic Over

I wasn't panicking😂.....

Re: Porting and wrong number!

Qubits — Mon, 09 Jun 2025 22:40:45 GMT

I have a different issue. I ported in my family's 3 numbers correctly and against the correct PAC codes - double checked 5 times - against the correct original SIMs and numbers. Now, two of the Sims have been incorrectly allocated.

Trouble is that we are not in the same location and that makes changing with one another awkward. Will check with O2 Support to see if they can help

Re: Porting and wrong number!

Oxonian — Tue, 10 Jun 2025 19:00:58 GMT

I would be inclined to contact the O2 social media team @Qubits as they are based in the UK and are quite good at solving customer problems :-

Facebook : https://o2uk.co/O2CFB

X (previously knowb as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Private messages - not public posts - tend to work well. 👍