topic Re: Can’t send anymore codes ! Can’t get into my o2 in Pay Monthly

Can’t send anymore codes ! Can’t get into my o2

Deb18 — Sat, 07 Jun 2025 06:30:24 GMT

I can’t access my o2 to view/ pay my bill, keeps saying can’t send anymore codes!! Not getting anywhere with o2!!

Re: Can’t send anymore codes ! Can’t get into my o2

Enlli — Sat, 07 Jun 2025 07:30:22 GMT

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or contact the social media team on one of the links in this file

Re: Can’t send anymore codes ! Can’t get into my o2

pgn — Sat, 07 Jun 2025 08:54:00 GMT

Just a general observation here - does anyone know what triggers this "too many codes" error? And how long one has to wait before re-attempting login? @Dave-O2?

I can't recall seeing it ever... but that does not mean to say I haven't experienced it at some point... 🙃

Re: Can’t send anymore codes ! Can’t get into my o2

MI5 — Sat, 07 Jun 2025 09:25:33 GMT

@Deb18

If you set up a direct debit you can avoid such issues in the future.

All ways to pay here

Re: Can’t send anymore codes ! Can’t get into my o2

jonsie — Sat, 07 Jun 2025 10:50:06 GMT

@pgn wrote:
Just a general observation here - does anyone know what triggers this "too many codes" error? And how long one has to wait before re-attempting login? @Dave-O2?
I can't recall seeing it ever... but that does not mean to say I haven't experienced it at some point... 🙃

From experience I found it to be a limit of 5 codes per 24 hours for the same action on the account

For that app it would be 24 hours before anymore codes would be sent

Customer service can't override this

Codes should be sent via email or by authenticator imho

Re: Can’t send anymore codes ! Can’t get into my o2

Dave-O2 — Fri, 13 Jun 2025 15:07:06 GMT

Afternoon @pgn

Sorry being late to the party on this one.

To protect a customer’s account, there is a maximum limit of 10 OTACs that can be sent per 24 hours 👍