topic Re: Text about data usage in Pay Monthly

Text about data usage

Rico — Mon, 19 May 2025 08:50:24 GMT

I was on holiday for a few days last week. I received a number of texts from O2. First saying 80% data used up. Then later a text saying ALL data used and that I would need to buy more.

Now I was using a LOT of data and I could see it running up to 10GB. Thing is, I am VOLTed and in my account (which I just checked) it says 20GB data (10GB plus VOLT 10GB). My usage for last month was 10.2GB - so why was I cut off from using data when I was clearly inside the 20GB limit. This makes no sense and created an issue for me on the last day and a half of holiday.

What's happening here?

Re: Text about data usage

MI5 — Mon, 19 May 2025 08:57:25 GMT

@Rico

You shouldn't have been cut off.

The issue with the warnings is that the system automatically sends the messages when you reach the limit of your first 10gb and doesn't take into account your Volt data.

Re: Text about data usage

Rico — Mon, 19 May 2025 09:01:25 GMT

Thanks for the update. I actually found a similar thread to mine (after I had posted). Yes it seems the old software issue was to blame.

I didn't actually get cut off, but I figured I was about to. This meant I had to cut my son off from using data in order to preserve what little I had left for important emails.

I wish I'd known what was going on, but I guess I'll just ignore these messages going forward. Thanks for taking the time to reply 😉

Re: Text about data usage

Enlli — Mon, 19 May 2025 09:21:49 GMT

Interesting. Obviously they have not included Volt Bonus data as part of roaming.

Whether this is a glitch or new policy of which we have not been told. I'll be interested in what they say

Re: Text about data usage

MI5 — Mon, 19 May 2025 09:43:33 GMT

You're welcome @Rico

Re: Text about data usage

pgn — Mon, 19 May 2025 10:59:54 GMT

@Enlli wrote:
Interesting. Obviously they have not included Volt Bonus data as part of roaming.
Whether this is a glitch or new policy of which we have not been told. I'll be interested in what they say

Nor any data multipliers, as offered by resellers now and then, if still a thing...

Re: Text about data usage

Enlli — Mon, 19 May 2025 12:34:01 GMT

@pgn So what's all this from My O2

The mention of 7GB UK data suggests my basic 32GB is split with 25GB available for roaming and the rest UK only. No indication on bonus data

7GB UK Data allowance

4.37GB Left of 7GB

Expires 01 Jun 2025

25GB Data allowance

25GB Left of 25GB

Expires 01 Jun 2025

32GB Bonus data

32GB Left of 32GB

Expires 01 Jun 2025

Re: Text about data usage

pgn — Mon, 19 May 2025 15:08:28 GMT

@Enlli wrote:
@pgn So what's all this from My O2
The mention of 7GB UK data suggests my basic 32GB is split with 25GB available for roaming and the rest UK only. No indication on bonus data
7GB UK Data allowance
4.37GB Left of 7GB
Expires 01 Jun 2025
25GB Data allowance
25GB Left of 25GB
Expires 01 Jun 2025
32GB Bonus data
32GB Left of 32GB
Expires 01 Jun 2025

Me too. 40GB SIMO, doubled to 80GB by VOLT.

3rd week of May, about 4.2GB used, and summary shows an unintelligible breakdown...

Re: Text about data usage

Enlli — Mon, 19 May 2025 15:14:12 GMT

It was the UK data bit that got me. Almost like they took my 32GB normal allowance and then took 7GB of it for UK only use and 25GB for UK and roaming. But what happens to the bonus data if all of my normal data is used? Can that be used for roaming?

Re: Text about data usage

jonsie — Mon, 19 May 2025 15:17:05 GMT

The app shows differently from the website

Website My O2 :

7GB UK Data allowance

1.13GB Left of 7GB

Expires 05 Jun 2025

25GB Data allowance

25GB Left of 25GB

Expires 05 Jun 2025

32GB Bonus data

32GB Left of 32GB

Expires 05 Jun 2025

App My O2 :

But whichever way it works the usage is 5.87GB which is correct

However going off the online figures how come I haven't received an 80% warning?

Crazy....

Re: Text about data usage

jonsie — Mon, 19 May 2025 15:20:39 GMT

And how come the app shows my correct usage of 5.87GB on the landing page but in the app total usage so far is zero

Re: Text about data usage

pgn — Mon, 19 May 2025 18:33:05 GMT

All good questions... Thanks for the pointer to web MyO2 - my usage and allowances look to be pretty ok there:

Data allowance

This allowance is made up of the following

15GB UK Data allowance

11.52GB Left of 15GB

Expires 01 Jun 2025

25GB Data allowance

25GB Left of 25GB

Expires 01 Jun 2025

40GB Bonus data

40GB Left of 40GB

Expires 01 Jun 2025

The "big green circle of data usage" shows:

76.52 GB left out of 80 GB.

Actually 3.5GB used, not 4.2 as I alluded to earlier.

I suppose it wouldn't be O2 if it wasn't complex...🤷