Converted from Pay as you go to Pay monthly, but did not receive the SIM Card

Helmy — Mon, 19 May 2025 07:53:32 GMT

Hi!

I am working overseas. I had a prepaid SIM card with O2. O2 offered to change to postpaid. I took up the offer. But the SIM Card never came to my address in UK. My prepaid SIM was then disabled. I am paying the monthly postpaid bill that comes to my email. When I tried to call O2 to ask for a new SIM Card, for verification purpose, they sent authorisation SMS message code to my phone, but my prepaid card is already disabled, so, I did not receive the SMS. They tried sending the code to my email, but somehow, the code never came. Strangely, the bills arrive ok to my email, so, I am not sure why the authentication code email was not able to be sent to my email. I am not able to go to UK yet. Is there anyone who can help about this issue?

Thank you

Regards

Re: Converted from Pay as you go to Pay monthly, but did not receive the SIM Card

MI5 — Mon, 19 May 2025 07:58:00 GMT

@Helmy

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

topic Re: Converted from Pay as you go to Pay monthly, but did not receive the SIM Card in Pay Monthly

Converted from Pay as you go to Pay monthly, but did not receive the SIM Card

Re: Converted from Pay as you go to Pay monthly, but did not receive the SIM Card