topic Re: Google Play O2 Payment Declined Issue in Pay Monthly

Google Play O2 Payment Declined Issue

Rostopher91 — Mon, 13 Jan 2025 12:08:39 GMT

Hi, I have used £29.66 on my £250.00 monthly allowance, I keep getting declined for using o2 as a payment option on Google Play, I have spoken to o2 and they have confirmed there are no restrictions on my account and that I have £220.34 available but it keeps declining small purchases. Does anyone know how I can fix this?

Re: Google Play O2 Payment Declined Issue

Enlli — Mon, 13 Jan 2025 12:39:09 GMT

And what do Google say. They will be the ones declining the payment

Re: Google Play O2 Payment Declined Issue

Rostopher91 — Mon, 13 Jan 2025 13:26:21 GMT

I have just reached out to Google and after a lot of backwards and forwards they have said

"I just finished working with our specialists. As per carefully checking with them, you will be needing to get in touch again with your provider, because according to our system, you were being referred to contact your bank, however, due to privacy policy we do not have the visibility of the reason why."

Re: Google Play O2 Payment Declined Issue

madasaf1sh — Mon, 13 Jan 2025 13:32:17 GMT

@Rostopher91

This is happening to a lot of customers me included and no one can get a straight answer out of o2 so good luck in getting anything out of them..

As it does seem to be a policy change that no one can work out or undo.. 😞

Re: Google Play O2 Payment Declined Issue

pgn — Mon, 13 Jan 2025 13:41:34 GMT

Looks like the max you can spend monthly on Google Play charge to O2 Mobile is £240:

https://www.o2.co.uk/inspiration/the-drop/charge-to-mobile

And make sure your device is not rooted, and if a dual-sim device, the correct SIM is selected, @Rostopher91

More Google troubleshooting tips here:

https://support.google.com/googleplay/answer/1267137?sjid=4508241043796884167-EU

Good luck!

Re: Google Play O2 Payment Declined Issue

Rostopher91 — Mon, 13 Jan 2025 14:26:46 GMT

It's so frustrating, I've spoken to O2 again and they have told me they've reamended my spend to 250 allowance but when I try to make a purchase I get told

You've reached your monthly limit for O2 Charge to Mobile on Google Play. Try again at the start of next month or increase your limit now by calling 202 (for Pay Monthly) or 4445 (for Pay As You Go) and try your purchase again.

Re: Google Play O2 Payment Declined Issue

Dave-O2 — Thu, 24 Apr 2025 09:58:45 GMT

Morning @Rostopher91

Sorry to bump an old thread, if you're still facing the same issue can you please drop me a PM with your mobile number?

Thanks

Re: Google Play O2 Payment Declined Issue

Nnvark97- — Thu, 24 Apr 2025 10:13:31 GMT

I get this exact same message!

Re: Google Play O2 Payment Declined Issue

SJaime — Sat, 17 May 2025 12:30:42 GMT

I am getting the same error message and have been told there is nothing on my account that should block me from making a payment on pay to mobile

Re: Google Play O2 Payment Declined Issue

Enlli — Sat, 17 May 2025 12:37:15 GMT

@Dave-O2 Any news on this?

Re: Google Play O2 Payment Declined Issue

Dave-O2 — Mon, 19 May 2025 09:27:55 GMT

Morning @Enlli

This investigation is ongoing and each new case that is flagged here is added.

I've got nothing further to share at the moment.

@SJaime, @Rostopher91 Can you please drop me a PM with your mobile number and any error messages you see when trying to use Charge To Mobil, so i canget your details added to the investigation?

Re: Google Play O2 Payment Declined Issue

Rostopher91 — Mon, 19 May 2025 12:57:07 GMT

Hi @Dave-O2, I am still having the issue and even today I was notified that my Spotify subscription which I setup with Charge by Mobile, has been unsuccessful despite having a £400 spending limit and no transactions recently.

Re: Google Play O2 Payment Declined Issue

Dave-O2 — Mon, 19 May 2025 15:11:01 GMT

Thanks for flagging @Rostopher91

I have your PM and i'll be back in touch as soon as i can.

Re: Google Play O2 Payment Declined Issue

KMW — Tue, 09 Sep 2025 08:23:16 GMT

Hi Dave, I'm experiencing the very same thing. With YouTube premium too. Can you offer any assistance please?

Re: Google Play O2 Payment Declined Issue

pgn — Tue, 09 Sep 2025 09:01:41 GMT

@KMW wrote:
Hi Dave, I'm experiencing the very same thing. With YouTube premium too. Can you offer any assistance please?

You need to tag @Dave-O2 specifically, @KMW - wait for his response later today (hopefully). Good luck!

Re: Google Play O2 Payment Declined Issue

Dave-O2 — Tue, 09 Sep 2025 11:23:28 GMT

@KMW Can you please drop me a PM with your mobile number and any error message you're getting 👍

Re: Google Play O2 Payment Declined Issue

Tom88 — Sun, 14 Sep 2025 20:23:58 GMT

Hi @Dave-O2 I'm having the same issues with my Google play 😭

Re: Google Play O2 Payment Declined Issue

Dave-O2 — Mon, 15 Sep 2025 09:57:24 GMT

Morning @Tom88

I have your PM and i'll be in touch as soon as i can 👍

Re: Google Play O2 Payment Declined Issue

Bslater — Mon, 17 Nov 2025 08:20:26 GMT

Hi @Dave-O2

I'm having the same issue, please can you help me

Thanks

Re: Google Play O2 Payment Declined Issue

Dave-O2 — Mon, 17 Nov 2025 12:21:04 GMT

Morning @Bslater

Please drop me a PM with your mobile number and any error messages you see and i'll add this to the existing case 👍