topic Upgrade via uswitch in Pay Monthly

Upgrade via uswitch

Soggy6 — Wed, 14 May 2025 10:16:23 GMT

My pay monthly contract is coming to an end and I wish to keep my phone and number and just switch to a Sim only deal

I've found a real on uswitch which is better than what the O2 portal is offering

How do these upgrades work..is everything just transferred automatically from old to new cobtri?

Re: Upgrade via uswitch

Soggy6 — Wed, 14 May 2025 10:17:12 GMT

..old to new contract and 🫣

Re: Upgrade via uswitch

Enlli — Wed, 14 May 2025 10:23:10 GMT

Select the deal you want on USwitch

You will then be taken to an O2 portal.

Select existing customer

Select Upgrade

There will be a quick credit check after which everything will change over

Same payment date etc.

Re: Upgrade via uswitch

jonsie — Wed, 14 May 2025 10:47:52 GMT

When you are going through the deal on O2 via USwitch

Save yourself a lot of grief by selecting UPGRADE but also elect to keep your present sim

Otherwise O2 will immediately disconnect your present sim and you will be without a working phone until a new sim arrives

Your My O2 will update to the new tariff within hours and you may find you are due some credit as there will be a difference in cost and your next bill will be worked out pro rata for the following month

Re: Upgrade via uswitch

Soggy6 — Wed, 14 May 2025 10:59:08 GMT

Spot on... thanks

Re: Upgrade via uswitch

TPP1986 — Fri, 16 May 2025 14:33:12 GMT

Hope this is OK to ask here;

I have 4 numbers under my O2 account:

Mine

x3 children

Would O2 allow me to upgrade all the numbers? Or just one?

Reason I ask, is USwitch have an offer on for 32GB of data for £8 per month.

This would reduce my overall monthly costs.

PS: All device plans are paid off

Re: Upgrade via uswitch

MI5 — Fri, 16 May 2025 14:36:38 GMT

@TPP1986

As many as you wish.

Just do one at a time, but as credit checks will be required, you may have to just do one per month as the system will automatically reject if you try to do too many checks in a short period of time.

Re: Upgrade via uswitch

TPP1986 — Fri, 16 May 2025 14:38:39 GMT

Thank you!

Re: Upgrade via uswitch

TPP1986 — Fri, 16 May 2025 14:56:22 GMT

1 more quick question though;

Do you think it'll be better to upgrade direct with O2 or use USwitch?

O2 - £49 pm / 36 months / 25 GB

US - £43 pm / 24 months / 400 GB

Re: Upgrade via uswitch

jonsie — Fri, 16 May 2025 15:00:59 GMT

USwitch every time mate if it's sim only you want

Re: Upgrade via uswitch

TPP1986 — Fri, 16 May 2025 15:06:33 GMT

Thank you again!

Was looking at upgrading my S23 to the new S25

Re: Upgrade via uswitch

Enlli — Fri, 16 May 2025 16:08:53 GMT

One thing to consider is prices go up by £1.80 every April so the shorter the contract the better

Re: Upgrade via uswitch

pgn — Fri, 16 May 2025 17:29:58 GMT

@TPP1986 wrote:
Thank you again!
Was looking at upgrading my S23 to the new S25

For upgrades that include a new handset, sites like mobilephonesdirect are a good bet, cheaper than O2, and as they bundle handset and airtime in a single monthly cost, the £1.80 yearly uplift helps now, for a change - previously you got 13.7% (for example) applied to the total sum, @TPP1986

Note you can also by handset outright from the manufacturer, lump payment or over 12 or 24 monthly payments. Good luck.

Re: Upgrade via uswitch

bruceg — Wed, 18 Jun 2025 19:49:40 GMT

I've tried the uswitch £8 32GB option - once it directs me to the O2 portal it only gives me the option to sign in or register with o2. That just gets me into a flow where I have 3 options regarding transferring my existing number - transfer my number from another provider, cancel my old number or "not now"
I don't get any option regarding "upgrade my plan" ...
Anyone else come across this?

Re: Upgrade via uswitch

Enlli — Wed, 18 Jun 2025 20:25:52 GMT

@bruceg Just checked, the upgrade route seems to have disappeared. Not the first time, happened in April but came back

Re: Upgrade via uswitch

Disae — Sat, 21 Jun 2025 12:08:16 GMT

I have used this method in the past but the upgrade option no longer seems to be available

Re: Upgrade via uswitch

pgn — Sat, 21 Jun 2025 13:52:14 GMT

@Disae wrote:
I have used this method in the past but the upgrade option no longer seems to be available

The option disappeared for a while once before, @Disae - give it a few days, then try again, see if the Upgrade option returns. Good luck!

Re: Upgrade via uswitch

Ex02_ — Fri, 05 Sep 2025 09:12:25 GMT

It seems as tho o2 have changed this again. So that this pop up doesn’t show and o2 only give you the option for a new eSIM or new physical sim. I spoke to a customer support and they said this only allows o2 customers to buy a new number and doesn’t actually upgrade existing plans. “This is only for switching from other providers to o2”. Has anyone come across this? I’ve used Uswitch before to update my plan and it worked fine

Re: Upgrade via uswitch

madasaf1sh — Fri, 05 Sep 2025 09:29:25 GMT

It is down to uSwitch and others as well as they dont make much money from existing customers upgrading, they make money from new customers.. So they have all removed the options..

You have 2 options:
1. If your contract has expired then sign up for a new contract and ask o2 to migrate your number to the new contract (Reports have been made saying o2 have refused to do this).

2. Port your number out temporarily to a new network and then after a couple of weeks sign up for a new contract via o2 and port the number back.

This isnt just o2 that do this but other networks do the same via the comparison sites

Re: Upgrade via uswitch

pgn — Fri, 05 Sep 2025 09:57:47 GMT

I suspect you'll find the "Upgrade" option from the likes of mobilephonesdirect and similar, where a new handset is cheaper than on O2's own website, also issue a new number and then leave the buyer to navigate the foibles of a number migration from old to new SIM/eSIM with O2.

You'd think there's be a caring, overarching, independent authority that was watching out for the consumer and stopping such knavery... 🤔