topic Re: SIM transfer in Pay Monthly

SIM transfer

MDC159 — Tue, 13 May 2025 22:47:36 GMT

Have just upgraded to iPhone 16 from iPhone 13.

set up new phone no problem with iCloud transfer.

I then put the SIM from old phone into new phone and there is no network service at all…

any suggestions as to what is going on?

many thanks

Re: SIM transfer

Bambino — Tue, 13 May 2025 23:26:53 GMT

@MDC159 As far as I can see both phones use the same size (nano) sim. Make sure you've inserted the sim correctly into the new phone. Is your sim 4 or 5G? If you're still having issues, contact Apple support in the morning, or call into an O2 store if you have one nearby and they'll swap your sim for a new one. Be sure to bring photo ID with you if you go in store:

Contact – Official Apple Support (UK)

Re: SIM transfer

MI5 — Wed, 14 May 2025 06:50:00 GMT

@MDC159

O2 send out some phones with a shipping bar on them (useless to anyone if stolen in transit).

Contact O2 to check

Re: SIM transfer

pgn — Wed, 14 May 2025 20:21:50 GMT

In case you experience this response,

https://community.o2.co.uk/t5/Pay-Monthly/Blacklisted-barred-brand-new-iphone-12-Pro-Max/m-p/1511521/highlight/true#M237900

@MDC159 - try asking CS, via Social Media at either of the links just below, if they can remove your shiny new phone from the "blacklist".