topic Re: Charge To Mobile in Pay Monthly

Charge To Mobile

Elihearts — Wed, 07 May 2025 11:04:58 GMT

Howdi Folks.

I have been with O2 for about 8 months, I am moving from H3G over slowly as each contract comes up.

This week, I decided to setup Charge To Mobile for my 2 subs that I pay monthly.

- Youtube Premium £12.99

- Goole One 2TB Cloud Storage £7.99

Subs are managed via the Google Play store (Subs being subscriptions)

Yesterday the payment failed for YT Premium. I check and retry - It fails with O2.

I check my O2 - No issues with outstanding payments.

Additional charges on bill set to £30 (Above what would be the combined cost of those 2 subs)

Charge To Mobile set to allowed. (IE No Bars)

To prove it working, I went and bought a £1.09 app via O2 Charge To Mobile.

It worked

I refunded and bought the app via my Google Play store credit instead (As it was a useful app)

Why wont it work for YT Premium but will for a small app?

Am I missing something? I know about the £40 per transaction and £240 per month but it seems so odd.

Re: Charge To Mobile

Elihearts — Wed, 07 May 2025 11:05:33 GMT

BTW O2 Customer Services have no clue and it seems to be a common theme across the board here.

(Although they are nice enough to deal with! )

Re: Charge To Mobile

Enlli — Wed, 07 May 2025 11:07:24 GMT

There are problems with charge to account.

I'll tag our forum manager.

In the meantime you need to use another method

@Dave-O2

Re: Charge To Mobile

Dave-O2 — Wed, 07 May 2025 11:12:19 GMT

Thanks for the heads up @Enlli

@Elihearts please drop me a PM with your mobile number and any error message you're seeing when trying to use the service.

Re: Charge To Mobile

Elihearts — Wed, 07 May 2025 11:18:07 GMT

Hi Dave

Done. Buzz me if you need anything

Eli...

Re: Charge To Mobile

CyberKnight89 — Thu, 08 May 2025 19:52:15 GMT

@Dave-O2 are you able to offer myself assistance also same thing no longer works via Google or PSN

Re: Charge To Mobile

Elihearts — Wed, 04 Jun 2025 12:16:12 GMT

@Dave-O2 - Did you guys get to the bottom of this one in the end?

For reminders, charge to account worked for a small app payment, but didnt work for a monthly repeating subscription.

Re: Charge To Mobile

madasaf1sh — Wed, 04 Jun 2025 12:48:05 GMT

@Elihearts

I have just moved my Youtube Sub back to o2 Charge to Mobile and it seemed to attached, will have to wait to see if it works, but think me and lots of others are still experiencing issues...

Re: Charge To Mobile

Dave-O2 — Wed, 04 Jun 2025 14:27:05 GMT

Afternoon @Elihearts, @madasaf1sh

I'm hoping to be able to provide an update on this soon & hopefully some positive news

However for now this is still being checked out 👍

Re: Charge To Mobile

Elihearts — Thu, 05 Jun 2025 07:37:56 GMT

Cheers both... I am going to try this now...

Re: Charge To Mobile

Elihearts — Fri, 06 Jun 2025 00:54:42 GMT

Can confirm it still doesnt work.

@Dave-O2 - Do you have access to my account, can you check if charge to mobile for subscriptions is valid etc?

Why would an app purchase work and a subscription purchase not?

Re: Charge To Mobile

Dave-O2 — Fri, 06 Jun 2025 16:12:29 GMT

Afternoon @Elihearts

I should be able to share an update on this shortly, once i have more information to provide i will let everyone know.

Re: Charge To Mobile

Dave-O2 — Wed, 03 Sep 2025 09:07:45 GMT

Morning all 😊

Bumping this thread to confirm the issues we've seen with charge to mobile should now be fixed.

If you're still facing issues with this service, please let me know via PM 👍

Re: Charge To Mobile

SigmaLater — Thu, 20 Nov 2025 16:59:22 GMT

Bumping this old thread as I am also having this issue. YouTube Premium wouldn't renew for some reason. I cancelled and tried to re-sub but the option for 02 wasn't selectable. I don't have a limit set on my "charge to mobile"

Re: Charge To Mobile

CrimeDonut — Tue, 25 Nov 2025 19:16:15 GMT

Im also having the same issue please help

Re: Charge To Mobile

pgn — Tue, 25 Nov 2025 19:25:16 GMT

@Dave-O2 wrote:

If you're still facing issues with this service, Charge to mobile, please let me know via PM 👍

Botg @CrimeDonut and @SigmaLater please note!

Re: Charge To Mobile

gwennypenpen — Sat, 29 Nov 2025 17:02:35 GMT

Bumping this thread as I've started to have issues with this tonight.

I use O2 charge to mobile for some in-game purchases. Never had any issues, but tonight it just keeps declining.

I've tried to remove the payment method and re-add but the same keeps happening.

Can anyone help? @Dave-O2 ?

Re: Charge To Mobile

Dave-O2 — Mon, 01 Dec 2025 14:27:59 GMT

Afternoon @gwennypenpen

So i can add your example to an ongoing active case, can you please drop me a PM with your mobile number and a screenshot of the error you're getting?

Re: Charge To Mobile

Strider2323 — Thu, 18 Dec 2025 10:58:28 GMT

@Dave-O2 I am having the same issue - about 3 weeks ago it started. O2 keep telling me 3-5 days to investigate but not getting anywhere. When trying to add to o2 billing it just says use another source of funds no error message. Account is fine, no cap and never missed a payment been with o2 for over 10 years

Re: Charge To Mobile

Enlli — Thu, 18 Dec 2025 11:08:51 GMT

@Strider2323 Not sure if Dave will be able to help.

To put you in the picture he leaves at the end of this month and is presently clearing up some things