topic Re: Roaming issues in Pay Monthly

Roaming issues

Ger2 — Sat, 19 Apr 2025 16:59:20 GMT

Currently overseas and have the following issues: can call out but can’t receive calls.

Can receive txt msgs but can’t send txt msgs.

Contacted O2 and best they can tell me is they will look into it .. 3 - 7 days .. meanwhile I’m paying for a service that’s not being provided and I pay the cost of calling O2 to fix the issue .. unfortunately the people in uk trying to call me don’t have internet calling availability.

I have been an O2 customer for almost 30 years, in a word service from O2 is appalling

Re: Roaming issues

SteveN_Feud — Sat, 19 Apr 2025 17:41:59 GMT

This is scary.

If a long-standing customer is suffering this ordeal, it suggests that I am lined up for a service quality heartbreak by the time my endless on-boarding is finally completed

Re: Roaming issues

pgn — Sat, 19 Apr 2025 21:36:41 GMT

1. O2 can be reached via Social Media, either link at the bottom of this post will get you there - do persist, though, the team is small, mainly UK-based, and popular.

2. Try searching for another network, use any, even if they show as Forbidden.

3. may help after 2 above.

4. The people in the UK trying to call you could all use WhatsApp to leverage data for voice and messaging purposes.

5. Length of time with any provider, let alone O2, stands for aught these days, @Ger2.

Re: Roaming issues

pgn — Sat, 19 Apr 2025 21:39:49 GMT

@SteveN_Feud wrote:
This is scary.

If a long-standing customer is suffering this ordeal, it suggests that I am lined up for a service quality heartbreak by the time my endless on-boarding is finally completed

Not necessarily, @SteveN_Feud - many long-standing customers of O2 exist, some of those are even here on this Forum. Sometimes, the cards simply don't fall your way. 🤷

Re: Roaming issues

MI5 — Sun, 20 Apr 2025 07:34:00 GMT

Currently in France and a customer since mid 90’s. All working fine for me.
Knowing where overseas may help us @Ger2 but in general terms, manually selecting alternative networks usually resolves such issues.
90% of roaming issues are down to the roaming provider.

Re: Roaming issues

Ger2 — Tue, 06 May 2025 15:58:25 GMT

Best try other provider … responses to my issue differ from the idiots who have replied

Re: Roaming issues

Ger2 — Tue, 06 May 2025 16:00:32 GMT

Tried all options including reset network settings.

Gov offices trying to call can’t use WA

Re: Roaming issues

Enlli — Tue, 06 May 2025 16:29:08 GMT

And who are these idiots? Fellow customers here or O2 Customer Services?

Re: Roaming issues

Enlli — Tue, 06 May 2025 16:17:48 GMT

Then we can't help. We have no access to accounts etc and can only go on past experience

Re: Roaming issues

madasaf1sh — Tue, 06 May 2025 16:20:27 GMT

@Ger2

You still havent provided the information people have asked for for?? so how do you expect people to help you, which they wont now by you calling them idiots..
So good luck you are on your own...

Re: Roaming issues

jonsie — Tue, 06 May 2025 16:27:39 GMT

Just love these ungrateful muppets!

Re: Roaming issues

MI5 — Tue, 06 May 2025 16:50:00 GMT

Thread closed m'lud

Re: Roaming issues

Ger2 — Sat, 10 May 2025 18:02:05 GMT

I can update the latest, service is back working normally, yet to receive any technical explanation as to the glitch, perhaps, 02 without notification put a cap on my monthly spend, however I had not been aware of this....I am a pay monthly user ... aka my subscription is paid upfront via DD.

I did receive an MMS from O2 advising I had spent X .. I immediately made a bank transfer to the value of X.

Bizarre ... the issue disappeared on the same day my bill was issued for payment !! O2 deny this was the issue .... however complaints team have offered a token of 30 GBP for inconvenience .... my request is that all calls, from/to O2, whilst I am overseas are paid for by O2 .... my reasoning, if there was no issue ... these calls would not be necessary ... I await a response from solutions team .... meanwhile I have put the issue to legal and in turn they will consult with Ombudsman.

Meanwhile I keep receiving calls from O2 technical (charged to my account, 3GBP per minute) to enquire if I can receive calls whilst I am overseas, based on the fact I answered the call ... seems a mute question from the caller .... suffice to say, after 30 + years with BT/O2 I will be changing provider when I return to UK

Will update on the end result when I get it.

Re: Roaming issues

Ger2 — Mon, 12 May 2025 10:38:25 GMT

I was referring to O2 Customer / Technical Services.