topic Re: Charge to Mobile in Pay Monthly

Charge to Mobile

jox626 — Tue, 01 Apr 2025 12:18:06 GMT

Hasn't been working since January this year - been back and forth with o2 customer service the whole time.

they raised the limit, they put a bar on it and took it off to see if that helped - they said my account needed to be 4 months old, then 6 months old and now it's still not working.

The limits been raised and raised and raised again. *The call center staff at times don't seem to know what charge to mobile even is??*

When i joined there was a simple progression on the limit - it went from £10 to £30 to £150

In December i was able to spend what i wanted on it very simply and easily - since jan its been completely broken.

I've had 2 calls with a call center floor manager - first time they apologized and gave me a discount off my bill. 2nd call was yesterday where they suggested its an issue on the other sites ends - i contacted the other sites and it isn't (which i was sure of anyways)

I've spoke to the call center, live chat and social media team(s)

Really at my wits end with this.

Re: Charge to Mobile

MI5 — Tue, 01 Apr 2025 12:53:16 GMT

@jox626

It's broken for everyone and no one knows why or how to fix it.

Use Apple pay or Google wallet instead.

Re: Charge to Mobile

madasaf1sh — Tue, 01 Apr 2025 15:02:23 GMT

@jox626

My advice is to just give up with the shambles that is o2 and Charge to Mobile, as it is another broken platform, that they have no intention to fix, and the teams in Teleperformance and Crapita have no intention of feeding back or logging it to anyone, as mine like many others has been broken for months...

Its the same with many other services o2 offer that dont work... so add it to the list..

Re: Charge to Mobile

Dave-O2 — Thu, 24 Apr 2025 09:49:35 GMT

@jox626 Hey, sorry to bump an old thread, if you're still facing the same issue, can you please PM me your mobile number?

Thanks.

Re: Charge to Mobile

Herc891 — Wed, 30 Apr 2025 14:12:55 GMT

Has anyone had the charge to mobile function fixed? Mine has been out since Jan as well. Keep getting told no bars on account and have no spend limit. Try to say islts different thing but not getting anywhere. It's very disappointing

Re: Charge to Mobile

madasaf1sh — Wed, 30 Apr 2025 14:43:49 GMT

Yeah mine seems to be fixed, will see how long it works for..

Re: Charge to Mobile

stu2k1 — Fri, 23 May 2025 21:20:49 GMT

Nobody knows why it doesn't work anymore, thinking about changing provider as it's way more convenient to have this option.

Re: Charge to Mobile

Oxonian — Sat, 24 May 2025 16:07:12 GMT

Beware of termination fees @stu2k1 if you are still within your contract period.

Re: Charge to Mobile

Nnvark97- — Sun, 25 May 2025 14:56:27 GMT

Mine hasn’t been working since February no one seems to know what’s going on and it’s an issue a lot of people have been having but no resolution or even a statement from o2

Re: Charge to Mobile

pgn — Sun, 25 May 2025 15:10:33 GMT

@Nnvark97- - still an ongoing issue with O2 Charge to Mobile, it seems.

Find another way to make your purchase(s) until it is fixed.

As it is a Bank Holiday weekend this weekend, not much chance of that happening - and our Forum Manager @Dave-O2 is back on Tuesday, see if there is an update after that.

Good luck!

Re: Charge to Mobile

madasaf1sh — Sun, 25 May 2025 17:44:19 GMT

@Nnvark97-

Mine has stopped working again, and broke my renewal to Youtube Premium, I have given up on it ever working again properly...

Its sadly a sad indictment of o2's customer experience and distain for customers...

Re: Charge to Mobile

SILEeeles — Mon, 26 May 2025 10:29:45 GMT

This beccame an issue for me in March and no matter who I talk to or what they tell me it hasnt been rectified. I used to use it reliably for YEARS to pay for subscriptions such as Apple One Family, One Drive, and so on. It now doesnt work for anything at all - I have spoken to apple who confirm that my account is fine, there are no issues, and I have spoken to o2 who also confirm that my account has no restrictions or blocks in place. It also refuses to work on my Xbox account which covered my Game Pass sunscriotion, and the occasional game on sale.

Charge to mobile is not working and hasnt been since march for me. Apparently now I am not the only one.

Re: Charge to Mobile

pgn — Mon, 26 May 2025 13:20:52 GMT

As you have searched and posted elsewhere here, you will know it is an ongoing issue, @SILEeeles - tagging the Forum Manager @Dave-O2 will not get a response to you until Tues 27-May, due to the bank holiday today.

Expect a PM from him tomorrow asking for more info to check out your account, @SILEeeles.

Re: Charge to Mobile

Adam30 — Mon, 26 May 2025 17:23:21 GMT

I too have this issue with charge to mobile. My problem started at the beginning of April. Been using it for years on Xbox and the app store. Contacted support and I have no bar and have never exceeded the £240 cap. Please can we get this solved?

Re: Charge to Mobile

Enlli — Mon, 26 May 2025 17:38:43 GMT

@Adam30 I'll tag our forum manager who is back tomorrow.

Wait to hear from him.

@Dave-O2

Re: Charge to Mobile

Dave-O2 — Tue, 27 May 2025 09:39:35 GMT

Thanks for the tags @pgn, @Enlli

@Adam30, @SILEeeles, @madasaf1sh

So i can add your details to the case, can you please drop me a PM with the mobile number affected and a screenshot of any errors you're seeing.

Re: Charge to Mobile

Nataliaschwenk — Wed, 18 Jun 2025 11:40:33 GMT

Hi Dave, I am having the same issue. My limits are not overdrawn and all bills up to date. They have increased my charge to mobile limit etc but still not working. I don’t know how to pm you, would you be able to help to fix this ?

Re: Charge to Mobile

Nataliaschwenk — Wed, 18 Jun 2025 11:41:36 GMT

@Dave-O2 would you please be able to help me too ? I don’t know how to pm you

Re: Charge to Mobile

madasaf1sh — Wed, 18 Jun 2025 11:44:57 GMT

@Nataliaschwenk

There isnt a fix as yet, we are all waiting on it...

To DM him click on his name and then select send message

Re: Charge to Mobile

Dave-O2 — Wed, 18 Jun 2025 12:22:57 GMT

Thanks @madasaf1sh

@Nataliaschwenk I don't need any additonal details at this time, i hope to be able to share an update on this next week 😊