topic Re: Credit check that’s taken over 24 hours in Pay Monthly

Credit check that’s taken over 24 hours

Hope77 — Wed, 09 Apr 2025 11:45:42 GMT

Hi, I just wanted to check when I expect to receive confirmation on the credit check, I got an email from the credit check team saying they will review my application and get back to me within 24 hours - which has now past. Please help.

Re: Credit check that’s taken over 24 hours

MI5 — Wed, 09 Apr 2025 11:47:56 GMT

@Hope77

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Credit check that’s taken over 24 hours

Hope77 — Wed, 09 Apr 2025 16:17:53 GMT

Thank you, I’ll try this and let you know the update!

Re: Credit check that’s taken over 24 hours

elin — Wed, 30 Apr 2025 05:16:31 GMT

Did you get this fixed?

Re: Credit check that’s taken over 24 hours

pgn — Wed, 30 Apr 2025 06:54:38 GMT

@elin wrote:
Did you get this fixed?

Do follow the advice given above to find out in your case, @elin - or tag @Hope77 if you expect a response from them on how they fared. Good luck!