topic Re: Easiest way to cancel contracts? in Pay Monthly

Easiest way to cancel contracts?

Duckman — Tue, 29 Apr 2025 09:20:35 GMT

Hi all,

I’m looking to pay off and cancel eight O2 contracts. I’m not looking to keep any of the numbers. I know I can pay most of the balances via MyO2, but I’d prefer to avoid spending several hours trying to get through to Customer Services if possible.

I understand I can request a STAC code to give to another network and close the contracts that way. Would it be feasible to request eight free (or cheap, I suppose) PAYG SIMs from another network to do this? If so, are there any networks you would recommend?

If I use STAC codes, will O2 issue a final bill covering the remaining Device Plan balances (CCA) and any pro-rata airtime from my billing date (18th)?

I intend to keep one O2 contract active. Will using STAC codes on the other eight lines cause any issues with my remaining active contract?

Thanks in advance for any advice.

Re: Easiest way to cancel contracts?

MI5 — Tue, 29 Apr 2025 09:28:44 GMT

@Duckman

Yes, the easiest way is to use your STAC codes.

Any PAYG NETWORK will do. All do free sims if ordered online.

O2 will produce final bill covering anything outstanding once number has been ported out.

Any numbers that have not been issued and had codes used will remain with O2.

Re: Easiest way to cancel contracts?

Duckman — Thu, 01 May 2025 09:47:26 GMT

This actually seems to have worked perfectly with no issues (so far at least) with them all being closed and a final bill generated.

Thank you.

Re: Easiest way to cancel contracts?

MI5 — Thu, 01 May 2025 11:17:18 GMT

Good news @Duckman