topic Re: Out of Minimum Contract Term - What happens to my discounts? in Pay Monthly

Out of Minimum Contract Term - What happens to my discounts?

Cat123 — Sun, 27 Apr 2025 17:58:09 GMT

I received this text today:

“Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £34.62*, this excludes any current discounts you may have.

You can choose to stay on the same tariff, move to another tariff or switch to another provider.”

I would just like to know if by doing nothing, I can continue on my current tariff with the discounts on it, or if my new bills going forward will be the balance mentioned in the text?

Re: Out of Minimum Contract Term - What happens to my discounts?

MI5 — Sun, 27 Apr 2025 18:21:59 GMT

@Cat123

If you do nothing everything stays exactly as now, unless your discounts are time limited.

You can check that in your MyO2.

Re: Out of Minimum Contract Term - What happens to my discounts?

Cat123 — Sun, 27 Apr 2025 18:29:00 GMT

Hi,

Thank you for replying. Are you able to let me know where exactly in MyO2 I can check if my discounts are time limited? I’m struggling to find that information.

Re: Out of Minimum Contract Term - What happens to my discounts?

MI5 — Sun, 27 Apr 2025 18:51:06 GMT

They will be in your bolt ons @Cat123

Re: Out of Minimum Contract Term - What happens to my discounts?

Cat123 — Sun, 27 Apr 2025 18:59:12 GMT

Hey,

I can see the family/friends discount with a start date of 2018. There’s no expiry date so I assume that this means it will continue to be valid?

Re: Out of Minimum Contract Term - What happens to my discounts?

MI5 — Sun, 27 Apr 2025 19:00:00 GMT

That's correct @Cat123

Re: Out of Minimum Contract Term - What happens to my discounts?

Cat123 — Sun, 27 Apr 2025 19:07:17 GMT

Thanks for your help!

Re: Out of Minimum Contract Term - What happens to my discounts?

MI5 — Sun, 27 Apr 2025 19:48:15 GMT

Most welcome