topic Re: Payment issue for my monthly contract in Pay Monthly

Payment issue for my monthly contract

Anonymous — Thu, 24 Apr 2025 19:51:49 GMT

I had a text from O2 earlier stating a monthly payment of about £14's failed because I'm currently in financial hard times and am struggling to pay regular Bills and stuff.

I have some money on my cash card, just enough to pay it (I think), if I was to pop to the Meadowhall Store this weekend would they accept it?

I don't really want to have to phone CS due to the 2 way difficulty with accents.

The payments are for my device plan and airtime.

Re: Payment issue for my monthly contract

pgn — Thu, 24 Apr 2025 20:12:01 GMT

The ways to pay if you are having cashflow problems all in here, @Anonymous

https://www.o2.co.uk/help/account/billing-and-usage/payment-support

Re: Payment issue for my monthly contract

Anonymous — Fri, 25 Apr 2025 19:47:07 GMT

I spoke to CS on 202 this morning, to say the Foreign guy I spoke to was worse than useless would be a MASSIVE understatement! I freely admit I have NO patience but to have to repeat myself 5 times or more because the guy couldn't hear or understand me gets incredibly annoying, incredibly fast! Especially when I was on speaker phone on my mobile and I have a loud voice even when I'm not shouting due to profound hearing difficulties.

Re: Payment issue for my monthly contract

madasaf1sh — Fri, 25 Apr 2025 19:52:47 GMT

@Anonymous

From memory they dont take payments in store, and I wouldnt go near Meadowhell this weekend or any weekend...

Re: Payment issue for my monthly contract

Anonymous — Sat, 26 Apr 2025 15:09:10 GMT

@madasaf1sh Would there be a way to pay it off online on the O2 website? Preferably without having to ring 202?

Re: Payment issue for my monthly contract

madasaf1sh — Sat, 26 Apr 2025 15:20:50 GMT

@Anonymous

yes go into myo2 and pay your bill online..

you will need to pay by debit or credit card

Re: Payment issue for my monthly contract

Anonymous — Sat, 26 Apr 2025 15:26:53 GMT

I've just paid off the £14.49 balance for this month.

Thanks @madasaf1sh

Re: Payment issue for my monthly contract

Anonymous — Sun, 27 Apr 2025 10:54:29 GMT

I paid the £14.49 debt on my account yesterday, yet I've just had an official email from O2 saying my service is restricted because I still owe the £14.49! They sent me a text after I'd paid to say it'd gone through so what's going on?

Re: Payment issue for my monthly contract

pgn — Sun, 27 Apr 2025 10:58:29 GMT

Contact O2, @Anonymous - nobody here can access your account:

https://www.o2.co.uk/contactus

Most likely your payment and an overnight alert passed in the night and missed each other.

Re: Payment issue for my monthly contract

jonsie — Sun, 27 Apr 2025 10:59:10 GMT

It can take 24-48 hours to register a payment especially at weekend

O2 automated syatems....you can't win or beat them!

Re: Payment issue for my monthly contract

Anonymous — Sun, 27 Apr 2025 11:33:04 GMT

I just tried to pay for the account and was greeted with this.

Sort you damn website out!

Re: Payment issue for my monthly contract

Anonymous — Sun, 27 Apr 2025 11:44:27 GMT

@pgn I just called them on 2729, worst customer service ever, I didn't even get past the automated thing, which didn't understand my accent (seriously annoying), I know it's a Sunday afternoon but let me talk to a person for Christ sake.

Re: Payment issue for my monthly contract

pgn — Sun, 27 Apr 2025 13:25:23 GMT

@Anonymous wrote:
@pgn I just called them on 2729, worst customer service ever, I didn't even get past the automated thing, which didn't understand my accent (seriously annoying), I know it's a Sunday afternoon but let me talk to a person for Christ sake.

You can reach the Payment Management team free from most phones on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Payment issue for my monthly contract

madasaf1sh — Sun, 27 Apr 2025 15:03:55 GMT

Why are you trying to pay again, you have already said you have paid the bill..

Trying to pay again just causes more issues... The automated system will put you through to CS if you cant get past it, happens to me all the time...

Re: Payment issue for my monthly contract

Anonymous — Thu, 01 May 2025 16:48:26 GMT

Well 5 ACTUAL days later the payment still ain't gone through, they've just sent me an email saying all outgoing calls are going to their call centre! You what? I paid the damn Bill! If the payment doesn't go through by close of play tomorrow I will be making a formal complaint to my Bank, and O2.

Seeing as they've turned off data and transferred all outgoing calls to their payment centre, which has pretty much bricked my phone. I KNOW I've already paid the outstanding Bill on the account, it's not my fault.